Jesus Yadira Lopez Montoya
Tonopah,AZ
Summary
Dynamic sales associate with proven expertise at BootBarn in enhancing customer experiences and driving sales through exceptional service and relationship building. Skilled in cash handling and , I excel in teamwork and problem-solving, consistently fostering loyalty and repeat business while maintaining a visually appealing store. environment.
Overview
6
6
years of professional experience
Work History
Sales Associate
BootBarn
Buckeye, AZ
05.2025 - Current
- Assisted customers with product selection and provided exceptional service to enhance shopping experiences.
- Maintained knowledge of current promotions and sales to effectively inform customers and drive purchases.
- Operated point-of-sale systems accurately, processing transactions efficiently to minimize wait times.
- Collaborated with team members to restock shelves and ensure merchandise displays were visually appealing.
- Engaged in product training sessions to stay informed on inventory and improve sales techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
Cashier/Server
Paloma Restaurant
Avondale, AZ
09.2019 - 05.2025
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer and balanced end-of-shift reports.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new staff on cash handling procedures and service standards.
- Collaborated with kitchen staff to ensure timely order fulfillment for takeout services.
- Promoted special menu items and upselling techniques to enhance customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Estrellita High School
Galt, CASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Cash handling
- Flexible schedule
- Cash register operation
- Store opening and closing
- Sales expertise
- Customer needs assessment
- Cleaning techniques
- Merchandise display
- Friendly and outgoing
- Verbal and written communication
Task prioritization
Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
BootBarn
05.2025 - Current
Cashier/Server
Paloma Restaurant
09.2019 - 05.2025
High School Diploma -
Estrellita High School