Jeurilee Garcia
The Bronx,NY
Summary
Healthcare professional with extensive experience in coordinating high-volume patient scheduling across multiple departments. Strong communication skills and proficiency in electronic health record systems enhance operational efficiency. Solid understanding of medication workflows ensures compliance with regulatory standards and optimal patient care.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Scheduling Coordinator II
Mount Sinai Hospital
11.2024 - Current
- Coordinate high-volume (60+ calls) patient scheduling and rescheduling across multiple providers and departments, ensuring optimal time utilization and minimal wait times.
- Manage inbound and outbound calls in a fast-paced environment, delivering accurate information and resolving patient inquiries efficiently.
- Gained expertise in medications, prescription workflows, medical terminology, and insurance processes to streamline patient scheduling.
- Trained and supported new scheduling coordinators, addressing concerns and collaborating with supervisors to improve team dynamics.
- Verify patient demographics, insurance eligibility, and authorizations to ensure compliance with billing and regulatory requirements.
- Utilized electronic medical record systems such as Epic Systems and Genesys to assist patients with scheduling, updating, and documenting patient interactions.
Patient Services Coordinator
Carnegie Hill Imaging For Women
07.2023 - 11.2024
- Greeted and checked in/out patients, ensuring accuracy and completeness of patient information to enhance patient experience.
- Managed incoming phone calls and addressed patient inquiries by providing information, answering questions, or directing to appropriate personnel.
- Scanned and filed medical information into patients' charts.
- Collected co-pays and patient balances while scheduling new and follow-up appointments and procedures to support efficient patient flow.
- Maintained patient accounts by inputting and updating patient demographics and insurance information.
- Facilitated communication among physicians, hospital departments, and patients to resolve urgent patient issues.
Dental Treatment Coordinator
Diamond Braces
08.2022 - 07.2023
- Executed front office operations, managing phone inquiries, appointment scheduling, and payment processing to ensure smooth patient flow.
- Conducted consultations including presenting treatment plans according to doctors' diagnosis while effectively communicating with patients and/or families about financial options including dental insurance coverage and payment plan options.
- Submitted and managed insurance claims through completion, followed up on claims, and verified insurance eligibility and benefits.
- Coordinated communication with general dentists to obtain periodontal clearances, maintained accurate patient records, and updated charts using EPIC software.
Education
Pharmacy Technician Program -
ABC Training Center
The Bronx, NY03-2026
Bachelor of Science - Health Science
Mercy University
Dobbs Ferry, NY05-2020
Certification
- Certified Pharmacy Technician (PTCB)
- New York State Registered Pharmacy Technician
Timeline
Scheduling Coordinator II
Mount Sinai Hospital
11.2024 - Current
Patient Services Coordinator
Carnegie Hill Imaging For Women
07.2023 - 11.2024
Dental Treatment Coordinator
Diamond Braces
08.2022 - 07.2023
Pharmacy Technician Program -
ABC Training Center
Bachelor of Science - Health Science
Mercy University