Jewel Chan

• Greeted and assisted clients, ensuring a welcoming environment at reception area.
• Managed appointment scheduling using Meevo software to optimize client flow.
• Provided information on services and products, enhancing customer understanding and satisfaction.
• Handled incoming calls and inquiries, maintaining professional communication standards.
• Ensured cleanliness and organization of spa facilities to enhance guest experience.
• Maintained inventory of spa supplies, ensuring all necessary items were stocked.
• Trained new staff on operational procedures and customer service standards.
• Collaborated with therapists to optimize treatment schedules for maximum efficiency.
• Monitored equipment functionality, reporting maintenance needs promptly to management.
• Developed training materials for team members to standardize service protocols effectively.
• Enforced strict hygiene practices among staff members, protecting the health of clients and maintaining a pristine facility appearance.

• Delivered exceptional customer service, fostering positive relationships and enhancing customer satisfaction.
• Assisted customers in product selection, ensuring alignment with individual needs and preferences.
• Managed inventory levels, maintaining accurate stock records to optimize product availability.
• Collaborated with team members to achieve sales targets through effective communication and support.

(Had to leave position due to personal injury)

• Managed appointment scheduling and customer inquiries to enhance client satisfaction.
• Coordinated with stylists to ensure timely service delivery and efficient workflow.
• Processed payments and maintained accurate transaction records for daily operations.
• Assisted in maintaining salon cleanliness and organization, fostering a welcoming environment.
• Managed inventory of salon products, ensuring adequate stock levels were maintained for smooth operations.
• Introduced new beauty products to consumers by informing clients about use and benefits.