Jewel Silva
Pomona,CA
Summary
Energetic and motivated individual with a background in fast food and counter service, skilled in efficient order handling and customer satisfaction. Demonstrated ability to maintain high cleanliness standards and manage inventory effectively, ensuring smooth operation of fast-paced environments. Known for strong communication skills and capability to work well under pressure, contributing positively to team dynamics and customer experience. Improved workflow through innovative organization methods, enhancing overall service speed and quality.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Crew Member
Mc Donalds
Pomona, California
08.2024 - Current
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Processed cash and credit card payments, promptly returning receipts, coins, bills, and payment cards to customers.
- Maintained high customer service standards during high-volume work shifts and fast-paced operations.
- Wiped down tables, and removed trash and dirty plates to provide a clean, welcoming dining environment.
- Brewed and served coffee and tea with preferred add-ins, such as smoothies, and milkshakes.
- Packaged menu items into bags or trays and placed drink orders into carriers.
Certified Barista
Tierra Mia Coffe Company
Pomona, California
10.2023 - 08.2024
- Utilized coffee maker, espresso machine, and French press to prepare coffee.
- Performed cashier duties including taking orders, handling payments, and making changes.
- Provided excellent customer service by anticipating customer needs and responding promptly to requests or concerns in a courteous manner.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Education
High School Diploma -
South Hills High School
West Covina, CA06-2023
Some College (No Degree) - General Studies
Citrus College
Glendora, CASome College (No Degree) - General Studies/ Nursing
Mt. San Antonio College
Walnut, CASkills
- Cash handling
- Customer service
- Food safety
- Team collaboration
- Inventory control
- Time management
- Effective communication
- Speedy and efficient
- Friendly and outgoing
Certification
- Food Handlers Certification
Languages
Spanish
Limited
Affiliations
- College Student
- Loves working out/Outdoors
- Cat and Dog Mom
Timeline
Crew Member
Mc Donalds
08.2024 - Current
Certified Barista
Tierra Mia Coffe Company
10.2023 - 08.2024
High School Diploma -
South Hills High School
Some College (No Degree) - General Studies
Citrus College
Some College (No Degree) - General Studies/ Nursing
Mt. San Antonio College
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