Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Jewelia Owens

Springfield,MO

Summary

Dynamic sales associate with a proven track record at ETC, excelling in customer service and merchandise display. Recognized for enhancing customer satisfaction and driving sales through effective problem-solving and teamwork. Skilled in managing inventory and cash transactions, ensuring operational efficiency and a welcoming shopping environment.

Overview

10
10
years of professional experience

Work History

Sales Associate

ETC
08.2022 - 06.2025
  • Assisted customers with product selection and inquiries to enhance overall shopping experience.
  • Maintained organized merchandise displays to attract customer attention and drive sales.
  • Partnered with team to ensure consistent product availability on shelves.
  • Resolved customer complaints promptly, ensuring satisfaction and encouraging repeat business.
  • Monitored inventory levels to assist in timely reordering and minimize stock shortages.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Sales Associate

Hirsch Feed & Farm Supply
06.2020 - 08.2021
  • Participated in training sessions to understand company policies and improve product knowledge.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.

Office Manager

Kelley Self Storage
07.2018 - 02.2020
  • Assisted in maintaining organized filing systems for easy access to critical documents.
  • Supported daily office operations, ensuring smooth workflow and efficient task completion.
  • Managed scheduling and calendar organization, optimizing time management for team members.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Owner/Operator Truck Driver

Mower Man Lawn Service
10.2015 - 07.2018
  • Developed business plans to outline operational strategies and growth objectives.
  • Learned proper safety measures and equipment handling for lawn care operations.
  • Supported customer inquiries by providing information on services offered and pricing structures.
  • Adapted to changing weather conditions to deliver timely lawn care services.
  • Implemented efficient scheduling practices to optimize service delivery times.
  • Expanded clientele by effectively marketing the business through various channels such as social media, local advertising, and word-of-mouth referrals.

Education

Hardee Senior High School
Wauchula, FL

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Merchandise display

Timeline

Sales Associate

ETC
08.2022 - 06.2025

Sales Associate

Hirsch Feed & Farm Supply
06.2020 - 08.2021

Office Manager

Kelley Self Storage
07.2018 - 02.2020

Owner/Operator Truck Driver

Mower Man Lawn Service
10.2015 - 07.2018

Hardee Senior High School

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Jewelia Owens