Summary
Overview
Work History
Education
Skills
Timeline
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Jewell Lyons

Rolesville ,NC

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

5
5
years of professional experience

Work History

Patient Coordinator

Millpond Family Dental
Cary , NC
08.2024 - Current
  • Coordinated patient appointments and maintained appointment schedule.
  • Developed and implemented patient intake forms to ensure accurate information was collected.
  • Assisted with the development of efficient office procedures for improved workflow.
  • Use Open Dental Software.

  • Verified patient insurance coverage and eligibility for dental services.
  • Created and maintained accurate electronic records of all insurance claims and payments.
  • Corresponded with patients, providers, and insurance companies to ensure timely processing of claims.

Front Desk Receptionist

Gladwell Orthodontics
Wake Forest, NC
05.2023 - 08.2024
  • I greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts, or double bookings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.

Squad Leader

Mod's Pizza
05.2020 - 11.2023
  • Greeted guests with a smile and made a connection
  • Delegated responsibilities, set objectives, and monitored work
  • Maintained detailed knowledge of restaurant menu in order to make informed suggestions to guests
  • Kept a clean, organized work area.

Medical Receptionist

Heritage Urgent and Primary Care
11.2022 - 02.2023
  • Field phone inquiries for new and existing patients, manage appointment scheduling, conduct new patient orientations, and manage electronic medical records
  • Serves patients by greeting and helping them
  • Managed medical supplies and equipment inventory, created purchase orders, interfaced with vendors, and ensured optimal inventory levels.

Server

Texas Roadhouse
06.2021 - 10.2022
  • Prepare room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates and utensils
  • Protect establishment and patrons by adhering to sanitation, safety and alcohol beverage control policies
  • Help patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions
  • Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc
  • Transmit orders to bar and kitchen by recording patrons' choices; identifying patrons' special dietary needs and special request.

Receptionist

Massage Envy
06.2021 - 06.2022
  • Provided exceptional services to members and guests
  • Checked members and guests in and out for appointments
  • Kept management apprised of member concerns and followed manager's policies, procedures, and direction
  • Accepted constructive criticism in a positive manner and used it as a learning tool
  • Recognized and supported team goals and maintained positive relationships with team members
  • Gained sales and customer service experience.

Education

High School Diploma -

Roseville High School
NC
01.2021

Skills

  • Insurance verification
  • Patient confidentiality
  • Patient care and education
  • Appointment scheduling
  • Resource management
  • Electronic records management
  • Time management
  • Multi-Tasking
  • Oral and written communication
  • Leadership
  • Customer Service

Timeline

Patient Coordinator

Millpond Family Dental
08.2024 - Current

Front Desk Receptionist

Gladwell Orthodontics
05.2023 - 08.2024

Medical Receptionist

Heritage Urgent and Primary Care
11.2022 - 02.2023

Server

Texas Roadhouse
06.2021 - 10.2022

Receptionist

Massage Envy
06.2021 - 06.2022

Squad Leader

Mod's Pizza
05.2020 - 11.2023

High School Diploma -

Roseville High School

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Jewell Lyons