Jewels Buss
Des Moines,IA
Summary
Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
6
6
years of professional experience
Work History
Server
American Cruise Lines
Portland, OR
03.2026 - 05.2026
- Deliver high quality dining service in a fast paced, guest focused cruise environment.
- Ensure guest satisfaction through attentive service, menu knowledge, and professionalism
- Maintain cleanliness and organization of dining areas in compliance with health and safety standards
- Handle guest concerns promptly and professionally to enhance overall experience
Uber Driver
Uber
Des Moines, IA
01.2023 - 03.2026
- Navigate city streets efficiently, ensuring timely passenger arrivals.
- Maintain high ratings through exceptional service and safe driving practices.
Child Care Specialist
The City of Des Moines
Des Moines, IA
05.2025 - 08.2025
- Coordinated smooth drop-off and pick-up for busy parents.
- Fostered positive social interactions between children.
- Met diverse developmental needs with age-appropriate activities.
- Managed daily schedules balancing structured activities and playtime.
Legal Process Server
HSPS Legal Services
Des Moines, IA
09.2024 - 05.2025
- Served legal documents accurately and efficiently, ensuring confidentiality and professionalism.
- Managed case files and maintained accurate records of service attempts and outcomes.
Customer Care Representative
Verano Holdings Corp.
Tampa, FL
06.2022 - 12.2022
- Handled high volumes of daily calls with strong customer satisfaction focus.
- Provided accurate information and comprehensive support.
- Maintained up-to-date knowledge of company products, services, and promotions.
Command Center Associate
Floor & Decor
Des Moines, IA
08.2021 - 12.2021
- Managed customer check-ins, truck loading, purchase audits, mail processing, inventory tracking, and store performance reporting.
- Provided excellent customer service in a fast-paced retail environment.
Ramp Agent
Envoy
US
10.2020 - 08.2021
- Operated equipment such as conveyor belts and tugs.
- Maintained on-time aircraft connections.
- Ensured baggage security, preventing loss, theft, or damage.
Education
High School -
Ames High School
Ames, IA06-2020
Skills
- Typing
- Strong work ethic
- Conflict Resolution
- Exceptional Customer Service
- Active Listening
- Critical Thinking
- Guest Engagement
Timeline
Server
American Cruise Lines
03.2026 - 05.2026
Child Care Specialist
The City of Des Moines
05.2025 - 08.2025
Legal Process Server
HSPS Legal Services
09.2024 - 05.2025
Uber Driver
Uber
01.2023 - 03.2026
Customer Care Representative
Verano Holdings Corp.
06.2022 - 12.2022
Command Center Associate
Floor & Decor
08.2021 - 12.2021
Ramp Agent
Envoy
10.2020 - 08.2021
High School -
Ames High School