Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Jewels Delgado

Houston,Texas

Summary

Solid team player with an outgoing, upbeat demeanor and proven ability to build rapport with clients. Prioritizes building loyalty by employing service-oriented behaviors, understanding customer desires, and providing customized solutions. Dedication lies in meeting and exceeding objectives through effective communication and strong abilities in the industry. Extensive experience in the field as a knowledgeable and dedicated customer service professional. Excels at coordinating paperwork, processing payments, and communicating effectively as a Customer Service Representative in high-volume call centers. Committed to exceeding expectations and leading the team to success. Motivated to continuously learn, grow, and succeed in the industry. Addresses customer concerns directly and efficiently, develops proactive solutions, and implements corrections quickly. Possesses excellent computer skills and telephone etiquette. Driven to keep customers happy and contribute to company's success. Strengths include empathy, dependability, and enthusiasm for customer satisfaction. Team-oriented mentality and commitment to customer satisfaction, business goals, and sales excellence. Efficiency-driven and organized in managing phone calls, emails, letters, and in-person requests for assistance while adhering to industry regulations and department guidelines.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Connexus Resource Group
09.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Completed data entry tasks with accuracy and efficiency.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Increased accuracy in financial data entry, maintaining detailed records of transactions.

Insurance Customer Service Representative

Titulos Y Mas
02.2016 - 02.2019
  • Took incoming phone calls and explained the value of the product to potential customers while also providing support to current policyholders
  • Answered an average of [Number] calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products
  • Used [Software] to accurately enter all patient and insurance information into the company's computer system
  • Was quick to respond to potential customers' questions and requests
  • Resubmitted claims after editing or denial to meet financial goals and reduce outstanding debt
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations
  • Contacted insurance companies to inquire about policies and individual patient benefits
  • Averaged [Number] calls, emails, and faxes per day, answering customer questions, solving problems, and providing product information
  • Kept the [Type] and [Type] areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement
  • Recorded actions taken, issues resolved, and [Type] information to effectively manage customer accounts
  • Verified client information by examining existing evidence on file
  • Built strong, compassionate client relationships and earned a reputation for exceeding service standards.
  • Created, updated, and organized [Software] databases to handle customer and [Type] data
  • Entered data into the [Software] system, including payments, account information, and call logs
  • Was in charge of posting payments to accounts and keeping track of records
  • Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries
  • Copied, logged, and scanned supporting documents before filing everything in the client's files
  • Entered customer contact information into [Software] to keep track of customer interactions and improve service quality
  • Kept track of cash drawers in multiple checkout stations and ensured that there was enough cash on hand

Call Center Service Representative

Randy's Fine Foods
01.2012 - 04.2014
  • Built strong, compassionate client relationships and earned a reputation for exceeding service standards
  • Analyzed customer data to identify problems, develop potential solutions, and ensure high-quality service
  • Double-checked order data on a [Timeframe] basis to ensure that transactions and shipping dates were correct
  • Assisted and cross-trained other customer service managers
  • Entered orders into a computer database system called [Type]
  • Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction [Number]%
  • Was quick to respond to potential customers' questions and requests
  • Kept the [Type] and [Type] areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement
  • Provided primary customer support to internal and external customers in a fast-paced environment
  • Kept track of cash drawers in multiple checkout stations and ensured that there was enough cash on hand

Education

High School -

MacArthur Senior High School
Houston, TX
01.2011

Skills

  • Data entry
  • Credit card processing
  • Money handling abilities
  • Multi-line phone talent
  • Filing
  • Scanning
  • Voucher handling
  • Professional telephone demeanor
  • Recordkeeping strengths
  • Account management
  • Payment processing
  • Microsoft excel

Timeline

Customer Service Representative

Connexus Resource Group
09.2024 - Current

Insurance Customer Service Representative

Titulos Y Mas
02.2016 - 02.2019

Call Center Service Representative

Randy's Fine Foods
01.2012 - 04.2014

High School -

MacArthur Senior High School
Jewels Delgado