Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
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Jewels Odems

New York,NY

Summary

Dynamic and adaptable professional with a diverse background, including a pivotal role at BFL. Excelled in providing emotional support and ensuring safety, showcasing strong problem-solving and customer service skills. Proven track record in improving client satisfaction and streamlining processes, demonstrating exceptional multitasking and communication abilities. Newly Certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. Quick to build rapport with patients and successful at reducing patients' anxiety or discomfort. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Residential Aide

BFL
New York, NY
04.2024 - Current
  • Ensured the safety of residents by monitoring their behavior, responding promptly to requests for assistance, and providing a safe environment.
  • Provided emotional support and encouragement to residents facing physical or mental challenges.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Developed positive relationships with residents by demonstrating respect for their needs and preferences.

Brand Ambassador

Paragon Premier
Yonkers, NY
01.2024 - 03.2024
  • Sales
  • Customer Service
  • Customer Care
  • Product Knowledge
  • Organization
  • Active Listening
  • Advertising
  • Time Management
  • Relationship Building

Housekeeping/Food Service Worker

Veterans Residence
New York, NY
11.2023 - 02.2024
  • Cleaning Bathrooms
  • Laundry Services
  • Polishing
  • Disinfectant
  • Sweeping
  • Mopping
  • Customer Service
  • Time management

Package Handler

FedEx
New York, NY
09.2023 - 12.2023
  • Scan Packages
  • Load packages into truck
  • Organize packages
  • Transport packages
  • Work in a timely manner
  • Sort packages and stack them on pallets
  • Makes sure all packages are properly packed and loaded

Intern

Compulink Technologies Inc
New York, NY
01.2021 - 03.2021
  • Assist orders in database
  • Run errands for office
  • Make calls
  • Clean office space
  • File paperwork

Education

Phlebotomy - Healthcare

Lehman College
Bronx, NY
05-2024

High School -

Maxine Greene High School For Imaginative Inquiry
New York, NY

Skills

  • Multitasking
  • Problem solver
  • Salesmanship
  • Customer service
  • Computer skills
  • Adaptability
  • Attention to detail
  • Conflict-resolution
  • Excellent communication
  • Organized and punctual
  • Patient confidentiality
  • Blood collection
  • Quality control guidelines
  • Recording data
  • Venipuncture
  • Patient Preparation
  • Patient Care

Awards

Work Learn Grow Program, HANAC, I interned for a program called work, learn and grow from HANAC youth services. While working at the learn and grow program I gained career exploration and teamwork skills. I also have leadership skills and am a hardworking participant.

Certification

  • NHA Phlebotomy Techncian ( CPT ) - 2024

Timeline

Residential Aide

BFL
04.2024 - Current

Brand Ambassador

Paragon Premier
01.2024 - 03.2024

Housekeeping/Food Service Worker

Veterans Residence
11.2023 - 02.2024

Package Handler

FedEx
09.2023 - 12.2023

Intern

Compulink Technologies Inc
01.2021 - 03.2021

Phlebotomy - Healthcare

Lehman College

High School -

Maxine Greene High School For Imaginative Inquiry
Jewels Odems