Jeylani Noor
Springfield,MA
Summary
Committed social and community service manager with proven experience in developing and implementing programs that serve diverse communities. Skilled in team leadership, strategic planning, and stakeholder engagement, ensuring projects meet both community needs and organizational goals. Successfully increased community participation and support through effective outreach, collaboration, and innovative solutions to complex social issues.
Overview
17
17
years of professional experience
Work History
Case Manager
Theunited arc
25 Capital Dr Springfield , MA
08.2023 - Current
- Implemented crisis intervention strategies as needed to address emergent client issues.
- Implemented and evaluated staff, volunteer or training programs.
Case Manager
Somali bantu refugee community association
Springfield, MA
10.2007 - 12.2022
- Implemented crisis intervention strategies as needed to address emergent client issues.
- Implemented and evaluated staff, volunteer or training programs.
Education
Associate of Science - Human Services
Onondaga Community College
Syracuse, NY08-2011
Skills
- Individualized counseling
- Patient support
- Utilization review
- Family education
- Critical thinking
- Positive attitude
- Social work
- Resource allocation
- Case management tracking
- Team collaboration
- Case planning
- Intervention plans
- Discharge planning
- Case documentation
- Empathy and compassion
- Resource identification
- Clear communication
- Stress management
- Annual case reviews
- Active listening
- Case management
- Client empowerment
- Email and telephone etiquette
- Ethical judgment
Timeline
Case Manager
Theunited arc
08.2023 - Current
Case Manager
Somali bantu refugee community association
10.2007 - 12.2022
Associate of Science - Human Services
Onondaga Community College