Jeyson Garcia
Herndon,VA
Summary
Reliable & Ambitious IT Technician wiling to learn new skills in IT Technician, with more than four years of experience working in data centers, committed to supporting customer satisfaction through efficient response times, resolution acceptance, and clear communication, I consider myself a friendly provider of invaluable services needed to keep businesses up and running with experience in replacing and repairing damaged hardware.
Overview
5
5
years of professional experience
Work History
IT Technician
Apex Systems
Herndon, Virginia
07.2023 - 07.2024
- Analyzed system logs, identified potential issues, and implemented solutions in a timely manner.
- Performed troubleshooting to diagnose and resolve technical problems.
- Utilized ticketing systems to track tickets throughout the resolution process.
- Upgraded internal system components, CPUs, memory, hard drives and network cables.
- Developed standards and procedures for carrying out system and network operations.
- Ran hardware diagnostics to detect and replace failing parts.
Private Security Officer
First Coast Security
Herndon, VA
04.2020 - 10.2023
- Conducted daily security patrols of premises and monitored surveillance equipment.
- Maintained logs of security-related incidents, such as property damage or suspicious activity.
- Provided assistance to customers with inquiries regarding safety procedures.
- Enforced access control policies for visitors entering the facility.
- Monitored CCTV systems to detect any unauthorized activities.
- Performed regular maintenance checks on all security equipment.
- Inspected buildings for fire hazards and other potential safety issues.
- Escorted employees, visitors, or contractors during their time on the premises.
- Protected confidential information by maintaining secure areas within the facility.
- Verified photo IDs and tickets to allow guests passage.
Cashier
Potbelly's Sandwich Shop
Reston, VA
03.2019 - 04.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Ensured compliance with all safety regulations within the store environment.
Education
High School Diploma -
Herndon High School
Herndon, VASkills
- Operations Management
- Shift Work Experience
- Emergency Response
- Fluent in [Spanish]
- Document Management
- Hardware Installation
- Technical Support
- Troubleshooting and diagnostics
- Component Replacement
- Virtualization Technologies
- Team Collaboration
- Reliability
Timeline
IT Technician
Apex Systems
07.2023 - 07.2024
Private Security Officer
First Coast Security
04.2020 - 10.2023
Cashier
Potbelly's Sandwich Shop
03.2019 - 04.2021
High School Diploma -
Herndon High School