Jeyson Rosario
Spring Cafe Aspen
New York,NY
2
years of professional experience
Highly motivated and experienced Assistant Manager with a proven track record of optimizing operations, delivering exceptional customer service, and achieving financial targets. Seeking a challenging role where I can contribute my leadership skills, industry knowledge, and passion for hospitality to drive business growth.
Work History
Assistant General Manager
1 Year 7 Months- Assisted the General Manager in overseeing daily restaurant operations, including staff management, customer service, and financial management.
- Handled cash accurately and prepared deposits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships. As well as handling escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Assisted in recruiting, hiring and training of team members.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Completed inventory purchases and oversaw shipment processing.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Worked closely with restaurant owner to develop and implement marketing initiatives.
- Developed and implemented strategies to improve revenue and profitability.
- Motivated staff to perform at peak efficiency and quality.
- Developed unique events and special promotions to drive sales.
- Coordinated catering to deliver food services for special events and functions.
Education
Bachelor of Arts - Psychology
Skills
Team training & development
Hospitality Services
Labor Planning
Inventory / cost Control
Food & Beverage Management
Marketing Tactics
Timeline
Assistant General Manager
Spring Cafe Aspen
09.2021 - 04.2023Read More
SUNY Potsdam
Bachelor of Arts from Psychology
Read More