Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jezabel Gonzalez

Aberdeen,MD

Summary

Dynamic educator with a proven track record at Catholic Charities Early Head Start, excelling in classroom management and relationship building. Expert in motivating students through interactive lesson planning and fostering parent-teacher communication. Recognized for enhancing student engagement and resolving conflicts effectively, ensuring a supportive learning environment.

Knowledgeable teacher with solid background in developing engaging lesson plans and fostering positive learning environment. Successfully guided students to achieve academic milestones through innovative teaching methods. Demonstrated proficiency in classroom management and curriculum development.

Overview

18
18
years of professional experience

Work History

Teacher

Catholic Charities Early Head Start
11.2016 - Current
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Customer Service Representative

Stanley, Black and Decker
02.2013 - 05.2015
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Billing Specialist

Alex Repke Insurance Group
06.2007 - 03.2012
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.

Education

High School Diploma -

Harford Community College
Bel Air, MD

Skills

  • Classroom management
  • Relationship building
  • Critical thinking
  • Lesson planning
  • Parent-teacher communication
  • Motivating students
  • Classroom instruction
  • Conflict resolution
  • Child development
  • Curriculum implementation

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Teacher

Catholic Charities Early Head Start
11.2016 - Current

Customer Service Representative

Stanley, Black and Decker
02.2013 - 05.2015

Billing Specialist

Alex Repke Insurance Group
06.2007 - 03.2012

High School Diploma -

Harford Community College

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