Jezabel Rodriguez
Pet Supplies Plus
Aurora
2
Languages
9
years of professional experience
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Work History
General Manager
2 Years 6 Months- Ensure the smooth operation of the store at all times
- Preparing and coordinating planograms for seasonal products and new vendors.
- Conducting interviews and training employees
- Producing a work schedule for the employees and finding coverage when needed.
- Traveling to multiple locations to support understaffed teams and ensure the success of the company
- Train new employees and managers
- Submit payroll
- Ensure accuracy of product in store
- Submit orders from various vendors
- Delegate tasks throughout the day and ensure they’re completed accurately
- Ensure store accuracy for audits
- Ensure expectations for pet care and grooming departments are satisfactory and according to standards
- Break down and rebuild stores
- Ensure freight is done within a timely basis
- Complete rotations on all hard good products with expiration
Assistant Store Manager
6 Months- Led daily operations to ensure exceptional customer service and store performance.
- Trained and mentored team members on product knowledge and sales techniques.
- Implemented inventory management practices to optimize stock levels and reduce shrinkage.
- Developed promotional strategies to increase in-store traffic and sales opportunities.
- Oversaw cash handling procedures, ensuring accuracy in financial transactions and reporting.
- Collaborated with upper management to execute strategic initiatives for store growth.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Sales Lead Keyholder
3 Months- Led team in achieving sales goals through effective training and mentoring.
- Streamlined inventory management processes to enhance stock accuracy and availability.
- Implemented customer service initiatives resulting in improved satisfaction ratings.
- Developed promotional strategies that increased product visibility and sales performance.
Planogram Team Lead, Inventory Auditor
1 Year 4 Months- Organize and remap departments according to seasons, holidays, vendor plans and new products
- Lead a team to efficiently change department planograms in a clean and timely manner
- Effectively read, understand and change aisle layouts
- Inventory product in departments and adjust accordingly
- Assist as cashier when needed
Assistant Bakery Manager, Cake Decorator
1 Year 1 Month- Assist the bakery manager with breads, truck loads and stocking the floor
- Manage inventory counts and order accordingly
- Open and close departments
- Decorate cakes in a timely manner
- Attend weekly meetings with District managers
- Train and supervise employees
Sales Associate, Pet Care Specialist
2 Years 10 Months- Assist customers with finding the right product for their fur baby
- Stock product
- Provide care to the animals in the store
- Administer medication and discuss animals well being with veterinarians on visits
- Respond to pet parents inquiries and complaints
- Help complete sales goals on a daily basis and assist management with tasks
- Assist as cashier when needed
Planogragram
2 Years 9 Months- Provide a high quality four course meal to residents and residents guests
- Ensure accuracy and completeness when serving courses
- Maintain wait stations restocked and orderly
- Set tables and complete nightly side work in accordance to section given
- Assign sections to servers on a daily basis
- Periodically conduct services reviews on wait staff and hosts
- Train new and existing wait staff according to service model
- Ensure all sections and side work are completed by wait staff
- Provide feedback to managers on service and training
- Provide information given from residents to managers and respond to inquiries and
Education
No Degree
Skills
Team development
High attention to detail
Operations management
Problem resolution
Time management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
General Manager
Pet Supplies Plus
02.2024 - CurrentRead More
Assistant Store Manager
Pet Supplies Plus
08.2023 - 02.2024Read More
Sales Lead Keyholder
Pet Supplies Plus
05.2023 - 08.2023Read More
Planogram Team Lead, Inventory Auditor
Menards
01.2022 - 05.2023Read More
Assistant Bakery Manager, Cake Decorator
Jewel Osco
12.2020 - 01.2022Read More
Sales Associate, Pet Care Specialist
Petsmart
03.2018 - 01.2021Read More
Planogragram
Monarch Landing
05.2017 - 02.2020Read More
Homeschooling
No Degree
Read More