Jhaeda Thatch
Tampa,Florida
Summary
Dedicated, detail-oriented, and focused professional with a strong background in customer service. Proven expertise in leadership to effectively guide teams towards shared objectives. Skilled in creating a high-energy work environment and adept at problem-solving. Excellent communication and interpersonal skills to build positive relationships with individuals at all levels of the organization.
Overview
6
6
years of professional experience
Work History
Hotel Waitress
Edition Tampa
07.2022 - 03.2024
- Providing 5-star experience for overall dining experience.
- Using guests names to provide personalized service.
- Intense knowledge of menu items, ingredients and allergies.
- Level one sommelier of Italian wine service and presentation.
Director Of Product
Nordstrom Rack
11.2022 - 01.2023
- Operations with shipping, receiving, and online fulfillment.
- Censor and scan and label items for markdowns and transfers.
- Displaying products in ways that encourages shoppers.
- Following instructions for ideal placement of items in store.
- Building displays, setting and organizing pads.
- Project planning and execution with team members and leads.
Sales Advisor
Lexus of Tampa Bay
05.2019 - 03.2020
- Offer assistance or direction to any customer.
- Asking questions and listening carefully to responses.
- Maintain customer relationships after sale.
- Handle customer inquiries and complaints.
- Use product knowledge to match client desires, and needs.
- Negotiating financial feasibility, overcoming objectives.
Assistant Manager
Pacific Sunwear of California
12.2017 - 03.2019
- Expert in dealing with customers' needs and problem solving.
- Set examples through job performance, reliability and accuracy.
- Driven to meet KPI's and completion of regular operational tasks.
- Coach sales associates to create consistent customer experience.
- Following handbooks for floor updates for optimal product display.
- Demonstrate passion and affinity of product, brands, fashion and trends.
Education
Some College (No Degree) -
Hillsborough Community College
Tampa, FLSkills
- Customer Service
- Team Management
- Inventory Control
- Sales Improvement
- Efficient Multitasking
- Team Leadership
Timeline
Director Of Product
Nordstrom Rack
11.2022 - 01.2023
Hotel Waitress
Edition Tampa
07.2022 - 03.2024
Sales Advisor
Lexus of Tampa Bay
05.2019 - 03.2020
Assistant Manager
Pacific Sunwear of California
12.2017 - 03.2019
Some College (No Degree) -
Hillsborough Community College
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