Jhai Watson
Harvey,IA
Summary
Knowledgeable Guest Service Representative experienced in busy settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
6
6
years of professional experience
Work History
Guest Port Service Agent
Concord Shore Services
02.2022 - Current
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Documented problems and corrective actions to maintain records.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Janitorial Cleaner
Titan Watson Group
06.2017 - Current
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned, stocked and sanitized restrooms and inspected hourly to deliver guests immaculate, safe environments that reflected well on employer.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Gym Attendant
University Of New Orleans
08.2019 - 12.2021
- Enforced rules and held customers accountable for not following gym regulations.
- Assessed staff needs and offered assistance with checking in patrons during busy times.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Processed payments and provided receipts to establish proof of transaction.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
Camp Counselor
University Of New Orleans
06.2019 - 07.2021
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Documented activities, injuries and accidents to inform parents and maintain consistent records.
Education
Bachelor of Arts - Theater
University of New Orleans
New Orleans, LA12.2021
Skills
- Financial Information Review
- Data Inputting
- Dynamic Communication Skills
- Guest Conflict Resolution
- Hospitality and Service Knowledge
- Team Leadership
Timeline
Guest Port Service Agent
Concord Shore Services
02.2022 - Current
Gym Attendant
University Of New Orleans
08.2019 - 12.2021
Camp Counselor
University Of New Orleans
06.2019 - 07.2021
Janitorial Cleaner
Titan Watson Group
06.2017 - Current
Bachelor of Arts - Theater
University of New Orleans
Similar Profiles
Dajanae CovingtonDajanae Covington
Check-in Agent at Concord Shore ServicesCheck-in Agent at Concord Shore Services
Janine MoaJanine Moa
Agency Manager/Counselor 3 (LCSW) at Family Services – Concord Agency/San Jose OfficeAgency Manager/Counselor 3 (LCSW) at Family Services – Concord Agency/San Jose Office
Haden JonesHaden Jones
Ramp Agent at Concord Jet ServicesRamp Agent at Concord Jet Services
Takia AddisonTakia Addison
FOH Manager at Chilis ResturantFOH Manager at Chilis Resturant
Mary OldhamMary Oldham
Care Coordinator Liason / Floater at Kinetic Edge Physical TherapyCare Coordinator Liason / Floater at Kinetic Edge Physical Therapy