Jhane Carmody
Wyncote,PA
Summary
Empathetic and purpose-driven professional in customer service, known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
5
5
years of professional experience
Work History
Office Manager
NK Construction & Design
Philadelphia, Pennsylvania
04.2025 - Current
- Managed office operations and maintained organized administrative processes.
- Coordinated schedules and meetings for project managers and team members.
- Managed office inventory and placed new supply orders.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Assisted in budgeting processes by tracking expenses and preparing reports.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Customer Service Representative
Police and Fire Federal Credit Union
Bensalem, United States
04.2024 - 03.2025
- Built and maintained client relationships through quality, personalized interactions.
- Maintained a high level of confidentiality regarding customer accounts.
- Processed deposits, withdrawals, loan payments, and cash advances for credit union members.
- Ordered checks, placed stop-payment orders, and conducted additional special services for customers.
- Utilized customer relationship management software to document interactions accurately.
Behavioral Health Technician
Northern Children Services
Philadelphia, PENNSYLVANIA
03.2023 - 04.2024
- Maintain contact with treatment team members (schools, families, wraparound staff, and other relevant parties)
- Complete all documentation in a timely fashion and in required formats, including, but not limited to progress notes, incident reports, and encounter forms Document all therapeutic interactions, unusual incidents, routine activities, etc. as required by policies and procedures
- Attend psychiatric and medication evaluations to ensure service delivery, and plan and organize interventions that support the social, emotional, and educational development of the consumer, based upon the treatment plan.
- Provide regular, routine feedback to the team regarding the relevance of the treatment plan, the need for alternative interventions, etc.
Warehouse and Customer Service Specialist
Sam's Club
Willow Grove, PA
11.2021 - 02.2023
- Enrolling customers in different levels of memberships within the company, and managing member benefit accounts.
- Maintained proper inventory levels and restocked shelves based on daily cycle counts
- Trained new team members on cash register operation, stock procedures, and customer services
- Operating the company cash register to authorize discounts and override system errors to maintain customer satisfaction
- Maintained the sales floor in the area of responsibility in accordance with company policies and procedures
- Provided coverage for several departments around the warehouse that needed assistance based on availability
Contract Health Insurance Agent
Company Voice
Blue Bell, PA
10.2020 - 11.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities for different insurance plan.
- Documented conversations with customers to track requests, problems and solutions with insurance claims.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered. inbound calls daily and directed to individuals or departments.
Education
Diploma - General Studies
Cheltenham High School
Cheltenham, Pa06.2020
Some College (No Degree) - Psychology
Montgomery County Community College
Blue Bell, PASkills
- Conflict Resolution
- Documentation Management
- Microsoft Office/Excel expertise
- Customer Support Proficiency
- CRM System Navigation
- Clinical documentation
- Professional Phone Communication
- Medical records management
- Medical terminology/insurance experience
Affiliations
- Dog handling & Medication administration at Perfect Pooch from (March 2023- October 2023)
- Volunteer work, Fostering & Medication administration for cats & dogs at SPCA & ACCT from (2018-Current)
- Volunteer work, Fostering & Medication administration for cats & dogs at SPCA & ACCT from (2018-Current)
Timeline
Office Manager
NK Construction & Design
04.2025 - Current
Customer Service Representative
Police and Fire Federal Credit Union
04.2024 - 03.2025
Behavioral Health Technician
Northern Children Services
03.2023 - 04.2024
Warehouse and Customer Service Specialist
Sam's Club
11.2021 - 02.2023
Contract Health Insurance Agent
Company Voice
10.2020 - 11.2021
Diploma - General Studies
Cheltenham High School
Some College (No Degree) - Psychology
Montgomery County Community College