James D. Hark
Dublin,OH
Summary
Client-focused Event Manager with over 10 years of experience planning, coordinating, and executing events. Proficient with all facets of event planning with success in meeting the needs of each individual client. Committed to going the extra mile to make clients wishes come true.
Overview
10
10
years of professional experience
Work History
Analyst
HD Intelligence
08.2020 - Current
- Provide data-driven analysis and post-game reports to clients within Division 1 college basketball
- Account manager for 8 different teams within HDI Portfolio overseeing all aspects of their account
- Identified key strategies and trends to give clients competitive advantage over their opponent
Account Executive
Short's Travel Management
08.2022 - 11.2023
- Managed 45 collegiate university accounts and serviced over 230 teams to ensure their hotel needs were secured while traveling for road competitions
- Lead team of 4 to source, negotiate, and contract hotel accommodations for clients across multiple collegiate athletic markets
- Provided direct customer support responding to inquiries promptly and resolving issues in timely manner
- Increased personal book of business by 25% through proactive outreach and sales calls with clients
Account Executive
Learfield – Ohio State University Ticket Solutions
03.2021 - 08.2022
- Generated over $155k in new ticket sales revenue in first 3 months
- Prospected and called 350 new clients week
- Worked all home games, performing various ticket sales and service duties throughout game
- Acted proactively to create opportunities for new business with existing customers
Sales Manager
Marriott & Residence Inn Columbus University, Concord Hospitality
10.2019 - 03.2021
- Worked directly with Event Managers to oversee all aspects of client's event to ensure 100% satisfaction
- Followed up post event with client to hear feedback to enhance future events
- Created and maintained relationships with clients through appointments, events, phone calls, and emails
- Reported directly to Director of Sales to discuss future business opportunities, as well as strategies to attain monthly and quarterly sales goals
- Responsible for generating over $325k in room and catering revenue during first 5 months
Development Support Manager
Wilco Hospitality, Taco Mama / Otey's Tavern
07.2018 - 10.2019
- Assisted VP of Development with finding new states and locations to develop Taco Mama brand
- Proactively coordinated with contractors to handle any repair work or issues to ensure timely resolution
- Oversaw development and construction of 4 new restaurant locations
Director of Basketball Operations
University of Mississippi Men's Basketball
05.2014 - 07.2018
- Coordinated all aspects of team travel for over 50 trips both domestic and internationally ensuring all movements were executed without any issues
- Handled and approved all hotel contracts and BEOs and worked directly with Hotel Event Manager to make sure timing of all meals and meetings were accurate
- Managed $2.2 million budget for equipment, team travel, gear, etc
- Supervised team of 12 student managers and 2 graduate assistants
Education
Masters of Business Administration -
University of Mississippi
Oxford, Mississippi05.2014
Bachelor of Science - Sport Management
University of Dayton
Dayton, Ohio05.2011
Skills
- Team Leadership and Supervision
- Vendor and Contract Negotiations
- Project Oversight
- Crisis Management
- Attention to Detail
- Microsoft Office Suite and Cvent
Timeline
Account Executive
Short's Travel Management
08.2022 - 11.2023
Account Executive
Learfield – Ohio State University Ticket Solutions
03.2021 - 08.2022
Analyst
HD Intelligence
08.2020 - Current
Sales Manager
Marriott & Residence Inn Columbus University, Concord Hospitality
10.2019 - 03.2021
Development Support Manager
Wilco Hospitality, Taco Mama / Otey's Tavern
07.2018 - 10.2019
Director of Basketball Operations
University of Mississippi Men's Basketball
05.2014 - 07.2018
Masters of Business Administration -
University of Mississippi
Bachelor of Science - Sport Management
University of Dayton
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