Jhayna Duarte
Hialeah,FL
Summary
Proven multitasker and problem-solver, adept in customer service and team collaboration, enhanced the dining experience at The Standard Spa. Skillfully managed high-pressure situations, boosting guest satisfaction. Excelled in inventory and cash control at Atik Shop, significantly improving operational efficiency. Demonstrated strong sales acumen at Tio Colo Ice Cream Shop, driving foot traffic and sales through effective promotions and merchandising.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Standard Spa
11.2022 - 03.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Server
Lido Restaurant, The Standard Spa
03.2023 - 06.2024
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Store Manager & Model
Atik Shop
06.2024 - 08.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
Tio Colo Ice Cream Shop
05.2024 - 09.2024
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma -
Martires De Porvenir
Habana, Cuba.07.2017
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- POS System Operation
- Microsoft office (Word, Excel, Power Point)
- Internet (Chrome, Firefox, Safari)
- PC & MAC
Languages
Spanish
Native or Bilingual
English
Professional Working
French
Elementary
Timeline
Store Manager & Model
Atik Shop
06.2024 - 08.2024
Sales Associate
Tio Colo Ice Cream Shop
05.2024 - 09.2024
Server
Lido Restaurant, The Standard Spa
03.2023 - 06.2024
Restaurant Hostess
Standard Spa
11.2022 - 03.2023
High School Diploma -
Martires De Porvenir
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