Jhena Randell
Department of Transportation
Citrus Heights,CA
10
years of professional experience
Results-driven HR professional with a strong focus on recruitment, team building, and policy implementation. Proven ability to enhance employee engagement and compliance with employment laws.
HR professional with strong history in personnel management and talent acquisition. Known for delivering impactful solutions in employee relations and organizational development. Reliable team collaborator with knack for adapting to dynamic environments. Skilled in conflict resolution and process enhancement.
Work History
Personnel Specialist
1 Year 5 Months- Managed personnel records and maintained data accuracy within HR systems.
- Assisted in recruitment processes, screening candidates for various positions.
- Supported onboarding initiatives, ensuring new hires received necessary training resources.
- Collaborated with team members to implement employee engagement programs.
- Facilitated communication between departments regarding personnel policies and procedures.
- Maintained up-to-date knowledge of employment laws, ensuring company-wide compliance with applicable regulations affecting HR operations.
- Collaborated with management teams on succession planning initiatives, identifying key talent for future leadership positions within the organization.
Supervisor
7 Years 6 Months- Supervised daily operations to ensure high-quality service and customer satisfaction.
- Trained and mentored staff on restaurant procedures and best practices.
- Implemented inventory management processes to reduce waste and optimize stock levels.
- Coordinated team schedules to maintain adequate staffing during peak hours.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Manager/Sales Associate
2 Years 2 Months- Led team in achieving sales targets through effective coaching and performance management.
- Implemented operational strategies to enhance customer satisfaction and reduce churn rates.
- Developed training programs to improve staff performance and product knowledge across multiple locations.
- Streamlined communication processes between departments, fostering collaboration and efficiency.
- Analyzed market trends to inform strategic decisions, optimizing service offerings and pricing models.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Bookkeeper
11 Months- Managed accounts payable and receivable to ensure timely payments and accurate financial records.
- Reconciled bank statements and general ledger accounts, maintaining financial accuracy.
- Implemented efficient bookkeeping processes to streamline operations and enhance data integrity.
- Trained junior staff on bookkeeping software and best practices to improve team performance.
- Analyzed financial reports to identify discrepancies and improve overall budgeting strategies.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
Education
High School Diploma
Skills
HR policies implementation
Team building
Recruitment and selection
Training development
Documentation and recordkeeping
Analytical and critical thinking
Task prioritization
Conflict resolution
Human resources management systems
Complex Problem-solving
Timeline
Personnel Specialist
Department of Transportation
03.2025 - CurrentRead More
Supervisor
Black Bear Diner
08.2017 - 02.2025Read More
Bookkeeper
Turner AG
08.2016 - 07.2017Read More
Manager/Sales Associate
Tmobile/Sprint
07.2016 - 09.2018Read More
Mount Shasta High School
High School Diploma
Read More