Jhildry Alvarez
Brentwood
Summary
Experienced Customer Service Representative with 3 years in client support and administration. Managed customer inquiries across various channels, resolved complaints, and maintained accurate records. Strong background in data entry, database updates, and report generation. Ready to apply communication and problem-solving skills as a Data Entry/Sales Agent to enhance operational efficiency and customer satisfaction.
Overview
2
2
years of post-secondary education
8
8
years of professional experience
Work History
Receptionist
Air techniques
Melville
12.2025 - Current
- Managed multi-line phone system and routed calls effectively.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and directed them to appropriate personnel.
- Scheduled appointments and maintained staff calendars efficiently.
- Processed incoming and outgoing mail promptly.
- Assisted in maintaining a clean and organized reception area.
Customer Service Representative
Mv sports
Brentwood
01.2023 - 12.2025
- Delivered outstanding customer service to guarantee satisfaction.
- Provided exemplary customer service to address and resolve customer complaints in a timely manner.
- Resolved customer complaints efficiently and promptly.
- Managed challenging customer interactions with professionalism to enhance customer experience.
- Disseminated accurate product and service information to customers.
- Facilitated customer assistance with product selection, order placement, billing inquiries, returns, exchanges, and technical support.
- Built positive customer relationships through friendly and supportive interactions.
- Established strong customer relationships by offering personalized assistance and support.
- Monitored orders from initiation to completion to ensure timely delivery of goods or services.
- Solved complex issues by collaborating with other departments to deliver solutions that meet customer needs.
Costumer Service
Medxwaste
Brentwood
03.2022 - 06.2022
- Fostered high customer satisfaction by resolving issues with knowledgeable and friendly service.
- Utilized excellent communication skills to resolve product and consumer complaints.
- Resolved product and consumer complaints through effective communication.
- Assisted customers with payment arrangements or establishing payment plans to current accounts.
- Facilitated payment arrangements and established plans for customer accounts.
- Consulted with customers to resolve service and billing discrepancies.
- Resolved service and billing discrepancies through customer consultation.
- Remained composed and professional during stressful situations, effectively de-escalating tense scenarios.
Vote Processing Rep
Broadridge Financial Solutions
Edgewood
03.2019 - 11.2021
- Acquired proficiency in new tritek sorting procedures, managing high volumes of mail with exceptional throughput rates.
- Managed UPS return and undeliverable mail daily, which involved sorting mail by bank and broker names, packaging, and shipping parcels using UPS Worldship.
- Operated extraction equipment efficiently, including Opex 5.0s, 72s, and 7.5 in a fast-paced environment.
- Managed daily UPS returns and undeliverable mail by sorting by bank and broker names, packaging, and shipping parcels via UPS Worldship to streamline mail handling.
- Reviewed documents and obtained supplementary information to ensure accurate completion and timely processing of paperwork.
- Verified and validated incoming data for customer base, researched discrepancies, and corrected errors to maintain data integrity.
- Established organized filing systems for confidential customer records and reports.
- Input customer data into the system using Excel, strictly adhering to all procedures for maintaining information privacy.
Sales Associate/Cashier
Starbucks
Brentwood
11.2018 - 12.2018
- Greeted customers upon entry and assisted in locating items, enhancing shopping experience.
- Balanced cash register accurately at end of each shift, ensuring financial integrity.
Sales Associate
Rainbow Shop
Brentwood
07.2018 - 09.2018
- Delivered exemplary customer service, effectively managing high-pressure situations to ensure customer satisfaction.
- Assisted customers with product selection and provided exceptional service.
- Designed and arranged merchandise displays that enhanced customer engagement and increased foot traffic.
- Enhanced product visibility through strategic organization of merchandise displays. to enhance visual appeal and accessibility.
- Processed transactions efficiently using point-of-sale systems.
- Developed communication strategies that aligned with client objectives, fostering stronger client relationships.
Education
Liberal arts -
Suffolk County Community College
Brentwood 08.2017 - 07.2019
Phlebotomist certification -
Access Careers
Islandia, United StatesHigh School Diploma -
Brentwood High School
Brentwood, United StatesSkills
- Office administration
- Appointment scheduling
- Greeting and seating clients
- Customer service
- Multitasking
- Attention to detail
- Team collaboration
- Professional demeanor
Personal Information
Title: Data Entry Sales Agent
Timeline
Receptionist
Air techniques
12.2025 - Current
Customer Service Representative
Mv sports
01.2023 - 12.2025
Costumer Service
Medxwaste
03.2022 - 06.2022
Vote Processing Rep
Broadridge Financial Solutions
03.2019 - 11.2021
Sales Associate/Cashier
Starbucks
11.2018 - 12.2018
Sales Associate
Rainbow Shop
07.2018 - 09.2018
Liberal arts -
Suffolk County Community College
08.2017 - 07.2019
Phlebotomist certification -
Access Careers
High School Diploma -
Brentwood High School