Jhinea Martinez
Lynnwood,WA
Summary
Strong coordination and organizational skills- Creative team player Clear concise communication skills-Data entry, POS,10key-Emodal and DMS-Works well and effectively in a fast pace, high volume environment-Experienced in high call volume responsibilities- Ability to offer problem solving skills as well as empathy to drivers and clients in high stress situations
Overview
6
6
years of professional experience
Work History
Dispatcher
Northwest Ambulance Critical Care Transport
Everett, WA
09.2025 - 01.2026
- Coordinated emergency response efforts among medical teams and transport units.
- Utilized computer-aided dispatch software to track and prioritize service requests.
- Communicated effectively with first responders to ensure timely patient care delivery.
- Monitored ambulance fleet status, ensuring vehicles were operational and ready for deployment.
Dispatcher
Intercity Express
Seattle, WA
10.2022 - 05.2024
- Coordinated daily dispatch operations for efficient fleet management.
- Communicated with drivers to ensure adherence to schedules and safety protocols.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Collaborated with warehouse staff to prioritize shipments based on delivery deadlines, maximizing efficiency in the supply chain process.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Scheduled and dispatched drivers to locations OTR (WA, Or, Id) a team of 27, and Local drivers, a team of 32
- Maintained 24/7 dispatch cell due to any not foreseen emergencies
Delivery Driver, Dispatch, Driver Trainer
DeepLand LLC
Kent, WA
07.2020 - 10.2022
- Delivered packages efficiently to diverse locations, ensuring timely arrival and customer satisfaction.
- Maintained accurate delivery records using GPS tracking and routing software for optimal efficiency.
- Coordinated with dispatchers to confirm delivery schedules and address any logistical challenges.
- Inspected vehicles before each shift to ensure compliance with safety regulations and operational readiness.
- Trained new drivers on best practices for efficient route management and customer service protocols.
- Oversaw vehicle maintenance schedules, ensuring all deliveries adhered to safety standards and regulations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Expedited deliveries to meet customer deadlines and requirements.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Education
GED -
Seattle Vocational Institute
Seattle, WACNA -
Nursing Training Institute
Shoreline, WASkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Stress tolerance
- Attention to detail
- Dispatch software
- Problem-solving
- Customer relations
- Updating logs
- Customer relationship management
- Conflict resolution
Timeline
Dispatcher
Northwest Ambulance Critical Care Transport
09.2025 - 01.2026
Dispatcher
Intercity Express
10.2022 - 05.2024
Delivery Driver, Dispatch, Driver Trainer
DeepLand LLC
07.2020 - 10.2022
GED -
Seattle Vocational Institute
CNA -
Nursing Training Institute