Jhoanna Salgado
Tolleson,AZ
Summary
Dynamic Admissions Representative with a proven track record of exceeding enrollment and start targets since 2021. Expertise in managing communication with an average of 30+ prospective students daily through tailored phone calls, texts, emails, and video messages, ensuring each interaction addresses individual needs. Committed to guiding prospective Ultimate Medical Academy students toward achieving career aspirations by providing transparent information about program costs and processes from initial contact through enrollment. Skilled in streamlining the student journey and fostering a supportive environment that sets students up for success and paves the way for rewarding careers in healthcare.
Overview
14
14
years of professional experience
Work History
Admissions Representative
Ultimate Medical Academy Online
Clearwater, FL
04.2021 - Current
- Facilitated prospective student enrollment processes, ensuring compliance with regulatory standards.
- Conducted thorough assessments of student applications to determine eligibility and fit for programs.
- Collaborated with academic departments to streamline admissions workflows and improve communication.
- Mentored new admissions staff on best practices in student engagement and recruitment strategies.
Account Specialist
Goodwill of Central Arizona
Phoenix, AZ
07.2016 - 05.2020
- Maintained contact and followed up on problems that required special handling
- Provided customer service to a diverse population of internal and external customers
- Worked with individuals to develop their job-search skills and assist clients in locating and applying for jobs
- Coached and trained new team members and monitored performance to recognize additional learning opportunities
- Handled inbound/outbound calls and maintained records utilizing tracking system
- Managed a variety of databases and web-based programs to document customer issues, responses, and communications
- Communicated information effectively, whether verbal, written or electronically to customers’ requests
- Completed with a high level of quality all assigned task in a timely manner
- Stayed current on the company’s organization structure, personnel policy, and federal and state laws regarding employment practices
Group Home Manager
Banner Thunderbird
Glendale, AZ
08.2012 - 07.2016
- Processed patient admission or discharge documents
- Added new material to file records or created new records
- Organized and operated a variety of health record indexes and retrieval systems
- Utilized computer applications to ensure records were inputted accurately
- Retrieved patient medical records for physicians, technicians, and medical personnel
- Reviewed records for completeness and compliance with laws and regulations
- Provided patient medical transportation inside the facility
- Followed all procedures and policies of the hospital
Education
High School Diploma -
Ironwood High School
Glendale, AZSkills
- Leadership qualities
- Excellent interpersonal skills
- Ethics and integrity
- Student recruiting
Timeline
Admissions Representative
Ultimate Medical Academy Online
04.2021 - Current
Account Specialist
Goodwill of Central Arizona
07.2016 - 05.2020
Group Home Manager
Banner Thunderbird
08.2012 - 07.2016
High School Diploma -
Ironwood High School