Jhoanny Gamez
Tampa,FL
Summary
Dynamic professional with a proven track record at JKY Freight LLC, excelling in freight rate negotiation and demonstrating strong communication skills. Streamlined dispatch operations and enhanced delivery efficiency, leveraging dispatch software proficiency and bilingual capabilities. Achieved high customer satisfaction by resolving conflicts efficiently and fostering robust driver support.
Overview
5
5
years of professional experience
Work History
Truck Dispatcher
JKY Freight LLC
03.2021 - 05.2024
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
- Troubleshot delivery issues while maintaining excellent customer service standards, resolving conflicts efficiently.
- Streamlined dispatch operations by implementing efficient routing and scheduling systems.
- Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
- Work with DAT board.
- Vast experience with Excel and Microsoft Word.
- Bilingual.
CDL A Driver
JKY Freight
04.2019 - 04.2021
- Operated barcode scanners to verify delivered product.
- Maintained and operated equipment such as forklifts, drummed handling equipment, pumps and hoses.
- Maintained driver's logs and completed pre-trip inspections.
- Increased operational efficiency with regular vehicle inspections, identifying and addressing potential issues before they escalated.
- Tractor trailer expertise.
Education
High School Diploma -
Kaiser University
Tampa, FLSkills
- Strong Communication Skills
- Freight Rate Negotiation
- Stress Tolerance
- Effective Decision Making
- Geographical awareness
- Logistics Coordination Knowledge
- Dispatch Software Proficiency
- Regulatory compliance understanding
- Oral and written communications
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Truck Dispatcher
JKY Freight LLC
03.2021 - 05.2024
CDL A Driver
JKY Freight
04.2019 - 04.2021
High School Diploma -
Kaiser University