Summary
Overview
Work History
Education
Skills
Timeline
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Jhoany Garcia Velasquez

Industrial Engineering Graduate (International Degree)
Bergenfield,NJ

Summary

Reliable and service-oriented professional with hands-on experience in vehicle handling, fleet support, and retail operations. Skilled in coordinating pickups, managing online orders, and assisting with mechanical inspections in automotive environments. Strong background in customer service and point-of-sale operations, with the ability to communicate effectively, manage time under pressure, and contribute to high levels of customer satisfaction. Experienced in working across fast-paced automotive and retail settings, ensuring efficiency and client-focused solutions.

Overview

9
9
years of professional experience

Work History

Cashier

Grand & Essex Market
08.2024 - Current
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Processed an average of 100-150 transactions per shift, ensuring accuracy in cash handling and card payments with summary between $20.000-$30.000 per day.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Handled online order deliveries and managed in-store pickups.

Fleet Operations Assistant

Localiza Rent a Car (renting Colombia)
09.2022 - 06.2024
  • Managed daily vehicle assignments and ensured readiness for reservations, maintaining high standards in cleanliness, performance, and customer satisfaction.
  • Monitored fleet availability and coordinated preventive and corrective maintenance with dealerships and service providers.
  • Managed a fleet of 150 vehicles, coordinating availability between rental units and service vehicles, while handling 20–30 daily reservations from both individual clients and insurance companies.
  • Oversaw vehicle rotation by incorporating new units into the fleet and retiring older vehicles at the end of their rental lifecycle.
  • Maintained operational efficiency by tracking vehicle status, usage, and performance to optimize fleet utilization.
  • Supported seamless rental operations by ensuring a constant supply of road-ready vehicles to meet fluctuating demand.

Mechanical Technician Assistant

Willmotors Auto Repair
11.2016 - 12.2018
  • Performed customer reception and service for vehicle check-ups, including intake, issue reporting, and follow-up.
  • Supported preventive and corrective maintenance services, assisting in auto part replacements.
  • Handled the reception, organization, and inventory of automotive materials and supplies.
  • Provided basic support for brake, carburetion, suspension, and cooling system services.
  • Ensured clear communication between mechanics and customers regarding service needs and timelines. Resolved mechanical issues using both technical and manual skills.
  • Assembled and disassembled equipment to perform repairs and maintenance.
  • Inspected and tested equipment, machinery and components to diagnose issues, recognize defects, and determine appropriate repairs.
  • Implemented preventive maintenance measures to decrease emergent issues.

Education

Bachelor of Science - Industrial Engineering

EAM University Institution
Armenia, Quindío; Colombia
05.2001 -

Associate of Science - Industrial Engineering

EAM University Institution
Armenia, Quindío, Colombia
05.2001 -

High School Diploma -

Educational Institution CASD
Armenia, Quindío, Colombia
05.2001 -

Skills

Customer service

Timeline

Cashier

Grand & Essex Market
08.2024 - Current

Fleet Operations Assistant

Localiza Rent a Car (renting Colombia)
09.2022 - 06.2024

Mechanical Technician Assistant

Willmotors Auto Repair
11.2016 - 12.2018

Bachelor of Science - Industrial Engineering

EAM University Institution
05.2001 -

Associate of Science - Industrial Engineering

EAM University Institution
05.2001 -

High School Diploma -

Educational Institution CASD
05.2001 -

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Jhoany Garcia VelasquezIndustrial Engineering Graduate (International Degree)