Jhomesy Taveras
Customer Service Agaent
Columbus,OH
Summary
Offering solid foundation in linguistic principles and cultural sensitivity, with keen interest in facilitating communication across language barriers. Brings strong language skills and ability to quickly learn and adapt to new terminology and contexts. Ready to use and develop fluency in multiple languages and cultural mediation.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Cashier
Burlington
10.2024 - Current
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Interpreter
Sj Services
05.2024 - 03.2025
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Supported legal proceedings by delivering accurate courtroom interpretations, ensuring fair representation for all parties involved.
- Offered language instruction to help clients improve language skills.
Education
M.D. - Doctor in Medicine
UTESA
Rep. Dominicana 11.2017 - 11.2023
Certificate of Technical Studies - Medical Assistant
Sanford-Brown Institute
New York, NY11-2013
High School Diploma -
Manhattan Bridge High School
New York, NY07-2010
Skills
Cash handling
Emotional intelligence
Intercultural sensitivity
Professional ethics
Fluent bilingualism
Complex Problem-solving
Professionalism and courtesy
Written and verbal communication
Customer relations
Team collaboration
Work ethic and integrity
Patience and empathy
Customer service excellence
POS systems
Customer assistance
Cash handling
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Completed intensive training in database fundamentals and software engineering.
- Completed manager training program.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Timeline
Cashier
Burlington
10.2024 - Current
Interpreter
Sj Services
05.2024 - 03.2025
M.D. - Doctor in Medicine
UTESA
11.2017 - 11.2023
Certificate of Technical Studies - Medical Assistant
Sanford-Brown Institute
High School Diploma -
Manhattan Bridge High School
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