Jhonnathan Medina
Leicester,MA
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Advisor
Bernarditoyota
Framingham, MA
08.2023 - Current
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Ensured that all customer inquiries were handled promptly and accurately.
- Resolved customer complaints in an efficient and courteous manner.
- Developed strong relationships with customers by providing exceptional customer service.
- Conducted customer satisfaction surveys to identify areas for service improvement.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Crew Member
McDonald's
Framingham, MA
02.2018 - 08.2023
- Cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Educated customers on menu items, product ingredients and nutritional values.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Resolved customer complaints in a professional manner.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Checked expiration dates on all products before serving them to customers.
- Served food quickly for positive guest experiences.
- Maintained safe food handling practices to prevent germ spread.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Plumbing Engineer
Commercial Construction Consulting
Boston, MA
02.2022 - 09.2022
- Installed and maintained plumbing systems for commercial buildings.
- Created detailed plans and designs for new plumbing systems in accordance with safety regulations.
- Determined the best way to install piping systems according to building codes.
- Performed necessary repairs on faulty plumbing components, including replacing worn parts and valves.
- Inspected job sites to ensure all work was completed correctly and safely.
- Learned skills such as AutoCAD and Revit which are a software, they use in order to build the blueprints from scratch and turn them into floor plans, these will include gas and water piping as primary.
Education
Plumbing/ High School Diploma -
Joseph P. Keefe Technical School
Framingham, MA05-2022
Skills
- Data Entry
- Service Recommendations
- Service Estimates
- Customer Retention
- Repairs Scheduling
- Technical Support
- Price Quoting
- Customer Service
- Loyalty
- High effort
- Commitment
- Product Training
- Excellent Communication
- Plumbing basics
Affiliations
- I'm a soccer athene for the third division of the US Boston/ New England Region.
- It wasn't an easy job to maintain these two lifestyles but with hard work and commitment I found the balance for work and athlete timing.
Accomplishments
- Very grateful to get the Plumbing award at my High School thanks to my trademates and instructors who helped me out to become a better person in and outside of the trade when it comes to the basics of Plumbing, Soccer and work.
- I got many state and national awards for my sport thanks to my teammates, staff and coaches who are seeing my potential and principals towards life.
Certification
- Osha 10 card from my High School Plumbing career.
- Several online and hands on training certification for power tools and safety areas in between all four years of career.
Languages
Spanish
Professional
Timeline
Service Advisor
Bernarditoyota
08.2023 - Current
Plumbing Engineer
Commercial Construction Consulting
02.2022 - 09.2022
Crew Member
McDonald's
02.2018 - 08.2023
Plumbing/ High School Diploma -
Joseph P. Keefe Technical School