Jhonny Alponte
NJ
Summary
Highly motivated professional. Focus on delivering exceptional client service. Proven ability to increase brand awareness, drive sales, and manage digital tools to enhance client experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Head Teller
PNC Bank
Hoboken, NJ
12.2024 - Current
- Monitored vault cash levels to ensure sufficient cash denominations for clients, and ATM replenishment.
- Conducted periodic audits of branch operations to ensure compliance with established policies.
- Assisted customers in setting up online banking accounts for secure access to their funds.
- Identified opportunities to cross-sell additional products or services to existing customers.
Relationship Banker
Citibank Peru
Lima, Peru
01.2020 - 07.2023
- Collaborated effectively with other departments such as operations or marketing teams to ensure efficient delivery of services.
- Created strategic financial solutions to suit individualized client needs.
- Develop sales plans and drive individual production goals. Successfully exceeded sales growth and book of business retention goals to 130%.
Travel Agent
Cruz Del Sur
Lima, PERU
02.2015 - 12.2019
- Developed and maintained strong relationships with customers to ensure repeat business.
- Developed customized travel plans to meet customer needs and preferences.
- Ensured compliance with company policies regarding safety regulations while planning trips.
- Maintained an up-to-date knowledge of industry trends, seasonal promotions and available products.
Senior Lead Teller
BANCO DE CREDITO
LIMA, PERU
01.2011 - 01.2015
- Maintained accurate records of all financial transactions.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Performed cash handling duties including counting currency, coins and checks.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Reconciled discrepancies between actual cash amounts versus book balance figures at end of day shift.
Education
Bachelor of Science - Finance
CEPEBAN
PeruENGLISH -
WILBUR WRIGHT COLLEGE
CHICAGOSkills
- Leadership
- Assertive communication
- Asset management
- Problem solving
- Reporting
- Teamwork
- Financial transactions
- Customer service
- Account management
- Sales strategy
Certification
- Free Trade Agreement
- Banco de la Nación innovation with social inclusion.
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Head Teller
PNC Bank
12.2024 - Current
Relationship Banker
Citibank Peru
01.2020 - 07.2023
Travel Agent
Cruz Del Sur
02.2015 - 12.2019
Senior Lead Teller
BANCO DE CREDITO
01.2011 - 01.2015
Bachelor of Science - Finance
CEPEBAN
ENGLISH -
WILBUR WRIGHT COLLEGE