Jhonny Ruiz
Dallas,TX
Summary
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
- Operations professional prepared to bring wealth of experience and high standards to new role. Known for achieving impactful results and fostering collaborative team environment. Reliable and adaptable to evolving business needs. Skilled in strategic planning and operational oversight.
- Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
- Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
General Manager
Planet Fitness
Mesquite, TX
04.2019 - Current
- Coordinated staff schedules to optimize resource allocation.
- Assisted in daily operations management to enhance team productivity.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Ambassador
Dallas World Aquarium
Dallas, TX
09.2017 - Current
- Assisted in the development of educational programs to enhance visitor experience and knowledge.
- Trained new ambassadors on best practices for guest interaction and customer service excellence.
- Greeted customers and clients to create welcoming atmosphere.
- Trained and mentored new ambassadors on brand messaging and effective communication techniques.
Education
Associate of Science -
Justin F Kimball High School
Dallas, TX06-2019
Skills
- Conflict Resolution
- Operations management
- Time management
- Efficient Multi-Tasker
- Team Leadership
- Customer Retention
- Developing Team Players
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Started with Planet Fitness in 2019 and worked my way up to a General Manager position in 2021. Became a Certified training Manager in 2024. In 2025 became a Senior General Manager.
- Worked for The Dallas World Aquarium when I was 16 years old as an Ambassador and have developed and strengthened my customer service skills and sales.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
General Manager
Planet Fitness
04.2019 - Current
Ambassador
Dallas World Aquarium
09.2017 - Current
Associate of Science -
Justin F Kimball High School