Summary
Overview
Work History
Education
Skills
Certification
Websites
References
Timeline
Generic

JHONY QUINTERO

Boca Raton

Summary

Over 15 years of experience in the audio-visual industry with a focus on project management, budget planning, and tailored solutions for residential and commercial clients. Specialized in home automation for the past 8 years, leveraging innovative technology to create user-friendly smart home environments. Certified in Project Management, Crestron, Lutron, and Control4, demonstrating expertise in designing and managing complex automation systems. Proven ability to oversee projects from conception to completion, ensuring timely delivery, budget compliance, and high-quality standards.

Overview

15
15
years of professional experience
16
16

Certifications

Work History

Senior Lead Technician

Bravas Boca Raton
Boca Raton
04.2021 - Current
  • Performed quality assurance tests to validate product functionality.
  • Coordinated procurement of parts and services with vendors for system operations.
  • Installed, tested, maintained, configured, and debugged computer hardware components.
  • Provided technical guidance and support to lead and junior technicians.
  • Supervised team members to ensure timely task completion.
  • Analyzed user needs to define functional requirements for systems and modifications.
  • Resolved customer complaints swiftly while delivering exceptional service.
  • Developed technical documentation to clarify system design and operation.

Senior Technician

Port City Sound & Security
Wilmington
02.2019 - 03.2021
  • Maintained accurate records of equipment, maintenance, and inventory.
  • Performed diagnostic tests on malfunctioning equipment to identify issues and determine repair needs.
  • Resolved complex technical issues by researching solutions online and consulting with experienced technicians in the field.
  • Developed and implemented new technical procedures to improve operational efficiency.
  • Repaired, replaced, or upgraded defective parts using a variety of tools and test instruments.
  • Provided remote support for customers experiencing technical difficulties with hardware or software products.
  • Documented all customer service interactions in the company's ticket system.
  • Set up computer hardware, software applications, and networks for audiovisual systems.
  • Troubleshot and resolved audio visual system issues.
  • Ensured all audiovisual components were connected properly to enable optimal performance at events or meetings.
  • Installed, configured, tested, and maintained audio visual equipment in accordance with industry standards.

Logistic Specialist

Servpro Industries
Jacksonville
10.2018 - 01.2019
  • Developed and maintained relationships with vendors to ensure timely delivery of materials.
  • Analyzed customer orders to determine optimal shipping routes and methods.
  • Performed regular audits of inventory levels at warehouses to ensure accuracy.
  • Implemented strategies to reduce transportation costs while maintaining high service levels.
  • Communicated regularly with customers regarding their orders status.
  • Assisted in troubleshooting any problems that may arise during the delivery process.
  • Identified areas for improvement within the logistics department and recommended solutions.
  • Utilized software programs to track shipments from origin to destination.

Network Technician

TEKPartners
Fort Lauderdale
04.2018 - 09.2018
  • Ensured that all installations were completed within specified timelines while meeting safety regulations.
  • Organized tools and materials required for each job site visit.
  • Repaired damaged cables due to improper installation or natural wear-and-tear.
  • Tested cabling using a variety of test equipment such as Fluke Networks DTX 1800 Cable Analyzer.
  • Configured patch panels to meet customer requirements.
  • Provided technical support to customers regarding their structured cabling system installation needs.
  • Installed and terminated Cat5e, Cat6, and coaxial cables for various networks.
  • Resolved interference issues caused by power lines or other sources on data cables.
  • Conducted inspections of finished installations according to industry guidelines.
  • Installed jacks in walls and ceilings according to TIA and EIA standards.
  • Performed moves, adds, and changes to existing cabling systems.
  • Performed troubleshooting activities to identify root cause of system failures or malfunctions.
  • Laid out cabling plans and ran through buildings to desired locations.
  • Pulled lines to proper tension for safety and durability of installation work.

IT Technician

GBY Corp
Boca Raton
01.2018 - 04.2018
  • Responded quickly to emergency situations involving outages or data loss scenarios.
  • Resolved hardware issues including replacing parts as necessary.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Provided technical support to users via telephone or remote access.
  • Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
  • Performed system backups and restores as required.
  • Configured routers, switches and wireless access points for LANs and WANs.
  • Implemented security measures such as firewall configuration and virus protection software installation and updates.
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Set up user profiles on local machines according to established standards.
  • Provided recommendations on hardware purchases based on customer requirements.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.

Project Manager

Evantec
Caracas
01.2011 - 09.2015
  • Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
  • Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
  • Facilitated resolution of conflicts between team members when necessary.
  • Maintained records of all documents related to each project including specifications, change orders, invoices.
  • Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
  • Implemented effective communication protocols between internal teams working on different aspects of a given project.
  • Provided guidance to team members regarding tasks assigned to them.
  • Developed and maintained project plans, timelines, and budgets.
  • Created and implemented processes to ensure successful completion of projects.
  • Managed multiple projects with competing deadlines simultaneously.
  • Identified risks associated with each project and developed strategies for mitigating those risks.
  • Coordinated resources across multiple departments and teams as needed for successful completion of projects.
  • Actively sought out feedback from stakeholders throughout the duration of a project in order to identify areas needing improvement or adjustment.
  • Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
  • Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
  • Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
  • Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
  • Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
  • Built and established strong partnerships with teams, vendors and contractors.

Education

Some College (No Degree) - Industrial Engineering

Universidad Santiago Marino
Caracas, Venezuela

Skills

  • Project management
  • AV technical leadership
  • AutoCAD proficiency
  • Automation programming
  • Lighting design
  • Shading techniques
  • Networking skills
  • AV system design and installation
  • Team leadership
  • Customer service
  • Problem solving

Certification

  • Creston: NVX Engineer, DM Designer, DM Engineer, Residential Design, Commercial Design, Residential Technician, Commercial Technician, Crestron Home, Simpl Programming 101.
  • Control4: Automation Programmer, Associate Installer, PCNA
  • Lutron: RA2, RA3, HomeWorks QS, Sivoia QS
  • Google: Project Management

References

References available upon request.

Timeline

Senior Lead Technician

Bravas Boca Raton
04.2021 - Current

Senior Technician

Port City Sound & Security
02.2019 - 03.2021

Logistic Specialist

Servpro Industries
10.2018 - 01.2019

Network Technician

TEKPartners
04.2018 - 09.2018

IT Technician

GBY Corp
01.2018 - 04.2018

Project Manager

Evantec
01.2011 - 09.2015

Some College (No Degree) - Industrial Engineering

Universidad Santiago Marino

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