Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jhordin Graves

Columbus,OH

Summary

Experienced healthcare provider skilled in patient care, vital signs monitoring, and hygiene assistance. Known for fostering teamwork, ensuring seamless operations, and adapting to evolving needs. Demonstrates reliability and a results-driven focus through compassionate patient interactions and clear communication. Ready to make a positive impact on healthcare teams and patient outcomes.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Nursing Assistant

Cherry Blossom Senior Living
03.2024 - Current
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
  • Documented care actions by completing records and logs in medical software system.
  • Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
  • Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.

Collections Representative/Armed Security Officer

Bread Financial Services
06.2018 - 07.2024
  • Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
  • Reviewed collection reports to determine status of collections and amounts of outstanding balances.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Demonstrated sound judgment under pressure when making critical decisions regarding site safety and threat mitigation measures.
  • Responded decisively to emergency situations with effective crisis management tactics, mitigating potential harm or damage.
  • Reduced incidents of theft and vandalism by maintaining a strong visible presence at designated checkpoints.
  • Collaborated with law enforcement agencies during investigations, contributing vital information for case resolution.

Resident Care Manager/Activities Manager

Sunrise Senior Living
11.2016 - 06.2018
  • Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
  • Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
  • Mentored nursing staff in best practices for geriatric care, contributing to increased staff retention rates and improved overall team performance.
  • Verified high-quality care through enforcement of standards and conduction of regular performance evaluations.
  • Improved resident satisfaction by addressing concerns promptly and ensuring proper communication between staff and families.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Organized seasonal events that generated buzz within the community, attracting local visitors as well as overnight guests seeking unique experiences at our resort property.
  • Improved overall guest satisfaction with the implementation of new, innovative activities tailored to various interests.
  • Implemented an online booking system for activities, streamlining the reservation process for both guests and staff members.
  • Developed strong relationships with local vendors for activity supplies and services, ensuring competitive pricing and reliable service.
  • Facilitated guest feedback surveys and incorporated suggestions for continuous improvement of activity offerings.

Registration Clerk

Capital University
01.2016 - 11.2016
  • Completed registration paperwork, verifying accurate student information.
  • Answered patient questions and inquiries regarding registration process and documentation.
  • Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
  • Managed high call volumes while accurately scheduling classes and directing calls to appropriate departments as needed.

Deputy Clerk of the Court

Franklin County Municipal Court
10.2012 - 01.2016
  • Collaborated with other court staff to develop standard operating procedures for efficient workflow among departments.
  • Communicated effectively with various parties including attorneys, law enforcement officers, witnesses, and jurors to ensure smooth court operations.
  • Delivered exceptional customer service to the public by addressing inquiries about court procedures, providing status updates on cases, and assisting with form completion as necessary.
  • Streamlined record-keeping systems by digitizing physical files into an organized online database accessible by authorized personnel only.
  • Maintained organization within the courtroom by managing exhibits, monitoring proceedings, and enforcing courtroom rules.
  • Demonstrated flexibility in adapting to changing priorities and effectively managing multiple tasks simultaneously while maintaining attention to detail and accuracy.

Education

Associate of Applied Science - Health Services Technology

Central Ohio Technical College
Newark, OH
12-2024

High School Diploma -

Gahanna Lincoln High School
Gahanna, OH
05.2008

Skills

  • Comprehensive patient management
  • Direct patient care
  • Catheter care
  • Electronic charting
  • Mobility assistance
  • Vital sign evaluation and documentation
  • Recording vital signs
  • Medical terminology
  • Specimen collection
  • Records management
  • Drug administration
  • Comprehensive patient data management
  • Case management
  • Certified nursing assistant
  • CPR certification
  • Proficient in CPR and AED techniques

Certification

  • CNA - Certified Nursing Assistant
  • BLS - Basic Life Support

Timeline

Nursing Assistant

Cherry Blossom Senior Living
03.2024 - Current

Collections Representative/Armed Security Officer

Bread Financial Services
06.2018 - 07.2024

Resident Care Manager/Activities Manager

Sunrise Senior Living
11.2016 - 06.2018

Registration Clerk

Capital University
01.2016 - 11.2016

Deputy Clerk of the Court

Franklin County Municipal Court
10.2012 - 01.2016

Associate of Applied Science - Health Services Technology

Central Ohio Technical College

High School Diploma -

Gahanna Lincoln High School

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