Hi, I’m
JIALEI HAN
CHANGCHUN
Overview
18
years of professional experience
Summary
Results‑driven Casino Manager with a strong background in casino operations, staff training, and some project support. Proven ability to implement strategic initiatives that increase player engagement, optimize operational workflows, and enhance overall guest satisfaction. Experience includes participation in three new‑build ship projects, two times as a Casino Supervisor and one time as a Assitant Casino Manager and two casino expansion projects as a Casino Manager, demonstrating adaptability, technical understanding, and strong leadership in complex, fast‑paced environments.
Education
China National Open UniversityChangchun
Associate Degree from Business Administration
07-2019
University Overview
ChuangChun No. 1 High SchoolChina
High School Diploma
07-2007
University Overview
Work History
RCGSpectrum Of The Seas
Casino Manager
01.2022 - Current
Job overview
- Oversaw daily casino operations, ensuring compliance with gaming regulations and company policies.
- Led staff training programs to enhance customer service and operational efficiency.
- Implemented strategic initiatives to optimize gaming floor layout and increase player engagement.
- Monitored financial performance, analyzing reports to identify trends and areas for improvement.
- Improved casino operations by streamlining processes and implementing efficient systems.
- Promoted a positive work environment by encouraging teamwork, open communication, and ongoing professional development for staff members.
- Managed a team of 100+ employees, ensuring optimal performance and productivity.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Kept games fair by proactively identifying and removing suspected cheaters.
RCGRCG
Assistant Casino Manager
03.2019 - 01.2022
Job overview
- Supervised daily casino operations, ensuring compliance with gaming regulations and company policies.
- Trained and mentored staff on customer service best practices and operational procedures.
- Developed and implemented strategies to enhance guest experiences and increase patron retention.
- Analyzed operational data to identify trends, optimize workflows, and improve overall efficiency.
- Assisted in resolving high-value disputes between players or staff members professionally following established protocols.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
RCGRCG
Casino Supervisor
06.2013 - 03.2019
Job overview
- Supervised daily casino operations, ensuring compliance with regulatory standards and company policies.
- Implemented staff training programs to enhance customer service and operational efficiency.
- Conducted performance evaluations, providing feedback and mentoring to team members for professional growth.
- Developed and maintained positive relationships with patrons, fostering loyalty and repeat business.
- Trained new staff members on casino policies, procedures, and game rules for improved performance.
- Resolved disputes among patrons quickly, ensuring fairness while maintaining a positive atmosphere.
RCGRCG
Casino Dealer
07.2012 - 06.2013
Job overview
- Dealt various card games, ensuring compliance with gaming regulations and house rules.
- Managed player interactions, providing exceptional customer service and maintaining a friendly atmosphere.
- Conducted chip exchanges accurately, minimizing errors during transactions and enhancing guest experience.
- Monitored game progress, detecting irregularities and reporting issues to supervisors promptly.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
Star CruisesStar Cruises
Casino Inspector
05.2010 - 05.2012
Job overview
- Monitored gaming activities to identify and resolve issues, maintaining a secure environment for guests.
- Managed cash handling procedures, ensuring accuracy in transactions and adherence to casino protocols.
- Supervised daily casino operations, ensuring compliance with regulatory standards and company policies.
- Resolved disputes among patrons quickly, ensuring fairness while maintaining a positive atmosphere.
Star CruisesStar Cruises
Casino Dealer
11.2007 - 05.2010
Job overview
- Maintained fast, smooth game pace by efficiently handling chips, money, and cards.
- Increased table game efficiency with effective chip handling and accurate card dealing techniques.
- Provided a welcoming atmosphere for players, addressing questions about rules and providing helpful advice on gameplay strategies.
Skills
- Gaming regulations
- Casino operations
- Strong leadership
- Teamwork and collaboration
- Problem-solving abilities
- Organizational skills
- Decision-making
- Security procedures
- Employee supervision
- Paperwork management
- Risk assessment
- Quality control
- Data analysis
- Table games supervision
- Fraud detection
- Surveillance system operation
- House rule enforcement
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Casino Manager
RCG
01.2022 - Current
Assistant Casino Manager
RCG
03.2019 - 01.2022
Casino Supervisor
RCG
06.2013 - 03.2019
Casino Dealer
RCG
07.2012 - 06.2013
Casino Inspector
Star Cruises
05.2010 - 05.2012
Casino Dealer
Star Cruises
11.2007 - 05.2010
China National Open University
Associate Degree from Business Administration
ChuangChun No. 1 High School
High School Diploma