Jianming Wu
Santa Ana,CA
Summary
Customer service professional with a strong focus on enhancing customer experiences and efficient transaction processing. Proven ability to resolve inquiries and complaints through effective communication.
Overview
4
4
Languages
5
5
years of professional experience
Work History
Cashier
99 Supermarket
Irvine, California
07.2026 - Current
- Provided exceptional customer service to enhance shopping experience for all patrons.
- Assisted customers with product inquiries and store layout navigation.
- Collaborated with team members to ensure smooth store operations during peak hours.
Customer Service Representative
World Gym
Taipei, Taiwan
05.2021 - 06.2023
- Assisted members with account inquiries and membership services.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Processed payments and managed membership renewals efficiently.
Education
Bachelor of Arts - Administration Management
Chinese Culture University
Taiwan ,Taipei06-2023
Skills
- Customer service
- Transaction processing
- Customer relationship management
- Team collaboration
- Problem solving
- Time management
Languages
Chinese (Mandarin)
Native/ Bilingual
English
Limited
Hokkien
Native/ Bilingual
Teochew dialect
Professional
Timeline
Cashier
99 Supermarket
07.2026 - Current
Customer Service Representative
World Gym
05.2021 - 06.2023
Bachelor of Arts - Administration Management
Chinese Culture University