Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jibran Dilshad

Orange,CA

Summary

Experienced Director of Operations proficient in managing Dispatching operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Director of Operations

Ghazala Khaleeque
05.2018 - 06.2024
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Scheduled and organized delivery routes.
  • Scheduled deliveries and pickups according to customer needs.
  • Answered phone calls and responded to customer emails.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Contacted insurance companies for patient medical billing operations.
  • Provided medical billing and coding duties.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.

Education

High School Diploma -

University High School
Irvince, CA
06.2013

Skills

  • Operations Oversight
  • Strategic Planning
  • Dispatch Interaction
  • Dispatch Coordination
  • Billing and coding expertise
  • Intuit QuickBooks
  • Scheduling and Coordination
  • Staff scheduling procedures
  • Workforce Planning

Timeline

Director of Operations

Ghazala Khaleeque
05.2018 - 06.2024

High School Diploma -

University High School
Jibran Dilshad