Jiesa Rafael
Rochester,NY
Summary
Highly organized professional with a proven ability to manage multiple priorities in fast-paced environments. Skilled in streamlining processes to enhance team productivity while maintaining a positive attitude. Committed to supporting team objectives and driving success through additional responsibilities. Strong communicator with a proactive approach to problem-solving and a passion for facilitating seamless operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Volunteer Remote Executive Assistant
HydraEarth Network
02.2025 - Current
- Provide high-level administrative support to executive leadership, managing schedules, communications, and project coordination to ensure efficient operation of the office.
- Act as a primary point of contact between executives and internal/external stakeholders, facilitating clear and effective communication.
- Organize and prepare for meetings, including gathering materials, preparing agendas, and taking detailed minutes to ensure follow-up on action items.
- Conduct research and compile reports on various topics, supporting informed decision-making and strategic planning.
Online ESL Teacher
Weblio
02.2024 - 11.2024
- Deliver engaging and effective English language lessons to Japanese students of varying proficiency levels through a structured booking system.
- Monitor and assess student progress, providing constructive feedback to support continuous improvement and motivate learners.
Project Development Officer
Sugar Regulatory Administration
08.2016 - 12.2023
- Manage the planning, implementation, and monitoring of projects designed to assist local farmers.
- Prepare and review project documentation, ensuring all materials are accurate and complete for execution.
- Serve as the primary point of contact for beneficiaries, providing updates on project progress and addressing any concerns.
- Facilitate communication between farmers and relevant stakeholders to ensure alignment on project objectives.
- Act as a frontline representative in the office, identifying areas for process improvement and implementing efficient workflows.
- Collaborate with team members to enhance project delivery and operational effectiveness.
- Perform executive assistant tasks as needed, including scheduling meetings, managing correspondence, and supporting senior management with administrative duties.
Part-time Financial Advisor
FWD Life Corporation
03.2020 - 03.2022
- Successfully promoted and sold insurance products, enhancing client understanding of policies and claims processes
- Generated leads through effective cold-calling, networking, and outreach strategies
Customer Service Representative
Teletech Inc.
11.2014 - 12.2015
- Managed inbound calls for billing inquiries, ensuring prompt responses to minimize wait times and enhance customer satisfaction.
- Provided tailored assistance to customers regarding billing issues, effectively addressing their needs and concerns.
Operations Assistant
National Food Authority
09.2013 - 09.2014
- Prepared issuance slips for stock withdrawals and coordinated with warehousing staff to maintain accurate inventory balances.
- Tracked and recorded allocated stocks per customer while providing front-line service and addressing inquiries.
Education
Bachelor of Science - Management Accounting
University of St. La Salle
University Of St. La Salle03.2013
High School Diploma -
Negros Occidental High School
Bacolod City, Philippines03.2009
Skills
- Administrative support
- Office management
- Customer Service-oriented
- Strong problem solver
- Attention to detail
- Multitasking and organization
- Events management
- Payroll processing
- Bookkeeping and reconciliation
Certification
- Certificate of Completion- Quickbooks Online Advance Training, Freelance Academy, 02/22/25
- Certificate of Completion- Digital Marketing for Entrepreneurs, University of the Philippines Open University, 06/01/24
- Certificate of Completion- General Law Practice Training, Virtual Staff LLC, 03/01/24
- Certificate of Completion- Masterclass Virtual Assistants, Surge Marketplace, 03/01/24
Timeline
Volunteer Remote Executive Assistant
HydraEarth Network
02.2025 - Current
Online ESL Teacher
Weblio
02.2024 - 11.2024
Part-time Financial Advisor
FWD Life Corporation
03.2020 - 03.2022
Project Development Officer
Sugar Regulatory Administration
08.2016 - 12.2023
Customer Service Representative
Teletech Inc.
11.2014 - 12.2015
Operations Assistant
National Food Authority
09.2013 - 09.2014
Bachelor of Science - Management Accounting
University of St. La Salle
High School Diploma -
Negros Occidental High School
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