Jihad Hayes
Charlotte,NC
Summary
Dynamic administrative professional with a proven track record at General Motors Co, excelling in file management and customer service. Adept at processing invoices and enhancing office organization, I effectively streamline operations while fostering positive relationships. Recognized for my ability to maintain accurate records and support team efficiency through innovative solutions.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
General Motors Co
Charlotte, NC
10.2021 - Current
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Processed invoices for payment using accounting software applications.
- Developed and maintained filing systems for confidential documents and records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Administrative Clerk
Positech Solutions
Charlotte, NC
09.2019 - 10.2021
- Conducted research and compiled data for consideration in reports or projects.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Handled incoming and outgoing correspondence, including mail, email, and faxes.
- Monitored logs and work records to track and manage reports, inventory and supplies.
- Developed organizational filing systems for confidential customer records and reports.
Front Office Coordinator
McKesson
Livonia, MI
06.2017 - 09.2019
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Maintained accurate records of all incoming and outgoing correspondence.
- Coordinated staff schedules, balancing office needs with individual availability.
- Responded to messages and emails to the office and transferred correspondence.
- Assisted with filing paperwork both electronically and manually.
Coordinator's Assistant
Iron Mountain
Canton, MI
07.2016 - 06.2017
- Copied, sorted and filed records of office activities and business transactions.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Attended relevant meetings, conferences, seminars on behalf of the Coordinator when required.
- Typed, formatted and edited correspondence and other documents.
- Developed weekly reports summarizing activities completed by the Coordinator's team.
Business Intern
Bonita Pharmaceuticals
Westland, MI
05.2015 - 07.2016
- Worked closely with human resources to support employee management and organizational planning.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Collaborated with other interns on special projects designed to increase efficiency within the organization.
- Created detailed reports on the results of market surveys.
- Analyzed key performance indicators to identify effective strategies.
Training Specialist
Speedway
Sterling Heights, MI
11.2013 - 05.2015
- Mentored and onboarded new staff members to establish top client satisfaction.
- Trained employees on new software with minimum level of frustration and training friction.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Tracked attendees, participation and understanding of course material.
Education
Associate of Arts - Business Administration And Management
Macomb Community College
Warren, MI01-2016
Skills
- Microsoft Office
- File management
- Invoice processing
- Data entry
- Customer service
- Office organization
- Record keeping
- Multi-line telephone system operation
- Back office operations
Timeline
Administrative Assistant
General Motors Co
10.2021 - Current
Administrative Clerk
Positech Solutions
09.2019 - 10.2021
Front Office Coordinator
McKesson
06.2017 - 09.2019
Coordinator's Assistant
Iron Mountain
07.2016 - 06.2017
Business Intern
Bonita Pharmaceuticals
05.2015 - 07.2016
Training Specialist
Speedway
11.2013 - 05.2015
Associate of Arts - Business Administration And Management
Macomb Community College
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