Professional Summary
Overview
Work History
Education
Skills
Timeline

Jikerria Lester

WFH
Americus,GA
2
years of professional experience

Dynamic customer support professional with proven success at WFH, excelling in problem resolution and call handling. Adept at utilizing CRM software to enhance service efficiency and maintain accurate records. Recognized for exceptional phone etiquette and a calm demeanor under pressure, consistently achieving high customer satisfaction.

Work History

Work From Home Agent

2 Years 6 Months
WFH | 01.2024 - 07.2026
  • Provided exceptional customer support via phone, email, and chat channels.
  • Managed inquiries and resolved issues efficiently to enhance customer satisfaction.
  • Utilized CRM software to track interactions and maintain accurate records.
  • Collaborated with team members to create knowledge base articles for common issues.

Education

High School Diploma

Sumter County High Schoo | Americus, GA | 05.2023

Skills

Typing speed
Phone etiquette
Goal oriented
Appointment scheduling
Billing management
Record preparation
File maintenance
Call handling
Customer service
Computer skills
Understanding customer needs
Calm and professional under pressure
Remote office availability
Teamwork and collaboration
Problem resolution
Document and records management
Call documentation
LiveChat messaging
Inbound call management

Timeline

Work From Home Agent

WFH
01.2024 - 07.2026Read More

Sumter County High Schoo

High School Diploma
Read More
Jikerria Lester