Jikira Dean
Parkville,United States
Summary
Professional Summary
Compassionate and dependable healthcare professional with experience supporting medical teams and providing high-quality patient care in fast-paced environments. Skilled in patient support, vital signs, blood specimen collection, treatment-room preparation, patient communication, and maintaining a safe and welcoming healthcare environment. Strong interpersonal, organizational, and crisis-management skills developed through healthcare and youth care experience. Proven ability to work collaboratively with healthcare professionals, respond calmly to challenging situations, and provide compassionate service to patients and families. Dedicated to promoting patient comfort, safety, dignity, and satisfaction while contributing to an efficient healthcare team.
Overview
1
1
year of post-secondary education
13
13
years of professional experience
Work History
Youth Care Professional
Nexus Woodbourne Family Healing Center
Baltimore, Maryland
05.2026 - Current
- Provide support to youth in residential treatment setting.
- Facilitate group activities to promote social skills and teamwork.
- Monitore behavioral and emotional needs of residents daily.
- Implemented crisis intervention strategies during challenging situations.
- Documented resident progress and incidents in electronic records system.
- Assisted in maintaining a safe and structured environment for youth.
- Attended regular trainings related to mental health issues such as trauma-informed care or child abuse recognition.
Delivery Driver
FedEx Express
Rosedale, Md
10.2019 - 07.2026
- Fostered a positive work environment by mentoring new employees, contributing to a cohesive team culture and improved morale.
- Analyzed delivery patterns to identify inefficiencies, implementing solutions that led to noticeable gains in route efficiency.
- Streamlined delivery routes by analyzing traffic patterns, leading to measurable improvements in on-time deliveries and customer satisfaction.
- Proven ability to apply sound business judgment to establish and accomplish goals.
- Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups.
- Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer-based applications.
Medical Assistant
Occupational Medical Services Inc.
Arbutus, Maryland
04.2014 - 01.2020
- Assisted physicians with patient examinations and procedures.
- Managed patient scheduling and appointment coordination.
- Collected and documented patient medical histories accurately.
- Administered medications and injections as per physician directives.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Measured vital signs and took medical histories to prepare patients for examination.
- Scheduled appointments for patients via phone and in person.
Education
CMA -
Tesst College of Technology
Baltimore, MD 08.2012 - 05.2013
High school diploma -
Coppin Academy High School
BaltimoreSkills
- Team Leadership
- Project Management
- Problem Solving
- Conflict Resolution
- Time Management
- Decision Making
- Customer Service
- Performance Analysis
- Adaptability
- Analytical Thinking
- Interpersonal Skills
- Attention to Detail
- Strategic Planning
- Team Building
Certification
- SCM Certified
- CPR Certified
- Eureka Certified
Timeline
Youth Care Professional
Nexus Woodbourne Family Healing Center
05.2026 - Current
Delivery Driver
FedEx Express
10.2019 - 07.2026
Medical Assistant
Occupational Medical Services Inc.
04.2014 - 01.2020
CMA -
Tesst College of Technology
08.2012 - 05.2013
High school diploma -
Coppin Academy High School