Jilian Terrero
Aventura,FL
Summary
Goal-oriented, highly motivated individual is now seeking a challenging position that can lead to advancement and growth. I am a stylist who brings extensive knowledge in the fashion and beauty industry and provides strong leadership with excellent verbal and communication skills. Exceptionally productive in detail oriented, demanding environments. Great at working with others. Looks forward to learning new concepts and being able to apply them to any task.
Overview
8
8
years of professional experience
Work History
Women’s Designer Shoes
Nordstrom
01.2024 - Current
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Developed rapport with repeat customers, remembering names and preferences to provide tailored shopping experiences each visit.
- Assisted customers in locating desired items promptly, minimizing wait times for optimal shopping experiences.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
- Handled cash register transactions efficiently, ensuring accurate payment processing while maintaining a friendly demeanor towards customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Conducted regular price checks, keeping customers informed of current promotions and discounts available.
- Participated in ongoing product training sessions to stay well-informed about new footwear arrivals and upcoming releases from popular brands.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Assisted in managing inventory levels, ensuring accurate stock counts and timely restocking of popular sizes and styles.
Bobbi Brown/ MAC Beauty Counter Manager
Nordstrom
07.2022 - 01.2024
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Handled cash transactions accurately, balancing registers at the end of each shift without discrepancies.
- Conducted regular staff training sessions for product knowledge and sales techniques.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
- Analyzed sales trends to make informed decisions on promotional activities and product offerings.
- Implemented visual merchandising strategies to attract customers and promote featured products.
- Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
- Achieved sales goals through effective communication and demonstration of products.
License Esthetician
European Wax Center
01.2020 - 05.2022
- Provide waxing, facials, body treatments and makeup applications
- Teach makeup lessons
- Adhere to appointments in a timely manner by monitoring schedule
- Welcome clients in a warm, friendly manner
- Accompany clients to and from treatment rooms and thanking them on departure
- Interview clients to obtain information about contraindications
- Examine clients skin to evaluate the suitability of treatments
- Advise clients on skin care
- Recommend suitable treatments and home care regimens
- Engage with clients during sessions on topics relating to their interests.
Beauty Advisor
Ultra Beauty
02.2017 - 01.2020
- Evaluated customers skin to determine unique conditions and skin type
- Capitalized up selling opportunities for additional products and services to increase sales numbers
- Organized store by returning all merchandise to its proper place and restocked displays
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales area well-stocked, organized and current
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Greeted clients per day upon arrival and demonstrated proper use of skincare and makeup products
- Helped customers sign up for loyalty programs and submitted completed paperwork
- Demonstrated products to customers, discussed features and redirected objections to capture sales
- Observed customers behaviors to identify security threats and escalate concerns to supervisors
- Communicated with customers about products offerings, including policies, restrictions, and refund policies.
Education
Licensed Esthetician -
Sheridan Tech
03.2020
University of Central Florida
04.2015
Somerset High School
06.2013
Skills
- Microsoft Word
- Microsoft Excel
- Web Design
- Magenta
- Trouble Shooting
- Microsoft Outlook
- All Internet Functions
- Customer Engagement
- Product Knowledge
- Goal Setting
- Customer consultations
- Event Planning
- Sales processing
- Business performance review
- Customer Service
- Decision-Making
- Problem Resolution
- Work Planning and Prioritization
- Scheduling and Coordinating
- Customer Relationship Management
- Performance Tracking and Evaluation
- Business Planning
Area Of Expertise
- Licensed Skincare Specialist
- Extensive Beauty Knowledge
- Fast Learner
- Excellent Customer Service
- Dependable
- Reliable
- Esthetician Field Work
- Social
- Organized
- Multitask
- Strong Leader
- Detail Oriented
Timeline
Women’s Designer Shoes
Nordstrom
01.2024 - Current
Bobbi Brown/ MAC Beauty Counter Manager
Nordstrom
07.2022 - 01.2024
License Esthetician
European Wax Center
01.2020 - 05.2022
Beauty Advisor
Ultra Beauty
02.2017 - 01.2020
Licensed Esthetician -
Sheridan Tech
University of Central Florida
Somerset High School