Jill Alley
Pembroke Pines,FL
Summary
Dynamic leader with a proven track record at Michael Kors, where I spearheaded the launch of the Ft. Lauderdale location, surpassing fiscal targets by 36%. Expert in multi-unit management and people development, I excel in strategic planning and operational excellence, significantly enhancing client experience and sales metrics.
Overview
12
12
years of professional experience
Work History
Store Manager
Michael Kors
Sunrise , FL
08.2013 - Current
- Successfully opened and launched the Ft. Lauderdale location in 2013.
- Recruited, hired, and trained a high-performing team, exceeding plan by 36% in the first fiscal year.
- Implemented conversion strategies, increasing top-line sales and KPIs. These strategies were ultimately utilized by the district.
- Developed and executed merchandising strategies that aligned with the brand's identity and attracted high-net customers.
- Lead a client-centric culture focused on elevating client experience, building and nurturing relationships with VIP clientele, and driving repeat business.
- Ensured compliance with company policies, procedures, and standards, maintaining high operational efficiency and a positive work environment
- Spearheaded the Client Capture initiative district-wide, aimed at increasing client database. Successfully shared weekly district results and best practices, impacting a 30% increase in email and phone capture rates.
- Successfully supported the district in analyzing the Frequency and Retention Reporting, by rendering weekly recaps focused on Repeat Buyers and Retention rate.
- Promoted to the Dual Unit Store Manager role in 2023, overseeing two locations.
- Promoted to Training Store Manager for the district. Facilitated training programs for new store managers, focusing on client experience, operational excellence, team building, and loss prevention. Supported the district in training newly launched clienteling platforms and systems.
- Point person for the district in the absence of the District Manager.
Education
Some College (No Degree) - BSN
Velez Nursing School
Cebu, PhilippinesAssociates Degree - Business Administration
University Of San Carlos
Cebu PhilippinesSkills
- Multi-unit management
- People Development
- Emotional Intelligence
- Business Analysis & Strategic Planning
- Visual Merchandising
- Operational Excellence
- Sales Generation
- Marketing and Event Planning
Timeline
Store Manager
Michael Kors
08.2013 - Current
Some College (No Degree) - BSN
Velez Nursing School
Associates Degree - Business Administration
University Of San Carlos