Jill Bratos
Hauppauge,NY
Summary
Versatile operations manager specializing in the finance and accounting industry with over 15 years of progressive experience with additional service industry experience and knowledge. Offering substantial analytical and problem-solving abilities. Dependable and detail oriented with leadership talents.
Overview
28
28
years of professional experience
Work History
Director of Administrative Services
Island Master Locksmith, LLC
Farmingdale, New York
05.2024 - Current
- Supervised and created a highly functional, cross trained administrative staff of five.
- Upon hire was tasked with a clean up of our outstanding 60+ day accounts receivable balance from $450K in July 2024 to achieving less than 2% of total AR, approximately $18k, in March 2025.
- Approved and submitted payroll for 70+ employees on a weekly basis ensuring accuracy and honesty of our employees, and timely completion by district managers.
- Processed all off cycle payrolls as well as data changes for salary adjustments, position changes and terminations.
- Submitted requests and paperwork for FMLA and Workers Compensation cases through our PEO.
- Regularly posted, monitored and reviewed our company's employment postings, interviewed potential candidates for my department, onboarded all new hires through payroll portal, as well as ordered their cell phones and company credit cards.
- Monitored various insurance portals and requested documents from broker or manually produced, uploaded and emailed certificates of insurance as needed to all existing and new vendors.
- Effectively managed and directed my team as well as our database solutions team to aid in higher efficiency in both dispatching and invoicing, and increased our reporting options creating better productivity.
- Completed reconciliations and resolved any discrepancies on a weekly basis between the banking systems, credit card transactions and database deposit entries.
- Successfully onboarded newly acquired locations. This included EIN/name change updates with utilities and customers, updating and submitting vendor applications, employee payroll setups, rollover paperwork, and remote banking deposit machine and bill pay orientations.
- Responsible for additional human resource needs including but not limited to i-9 documentation, ordering background checks and drug testing, and responding to employment verifications.
- Solely monitored and accountable for accounts receivable department by inputting or uploading all payments from our customers.
- Responsible for accounts payable department by verifying and uploading all invoices from vendors to be paid noting for accounting the applicable general ledger categories.
- Followed up with customers regarding their remittance details or status inquires/updates as needed.
- Distributed checks as needed for vendors or reimbursement.
- Organized events and scheduled meetings and employee travel arrangements as needed.
- Converted and setup company employee credit cards and managed our bank change with our customers who pay via ACH.
- Selected, submitted and distributed company branded employee apparel and additional merchandise orders for expos.
- Managed and distributed all information pertaining to health insurance renewals, comparisons and quotes, as well as 401k plan updates and rollovers.
- Assisted administrative team with processing of work orders, purchase orders and invoicing questions and issues as needed.
VP of Operations/Licensed Financial Planning Asst
Gary Grab & Associates Inc.
Syosset, NY
09.2013 - 04.2024
- Provided direction on critical business decisions for future productivity and profitability while cutting back business expenses.
- Processed payroll and year-end tax filings, including 1096s and 1099s, using AccountantsWorld.
- Prepared and filed required documents for quarterly and annual sales tax returns.
- Calculated and produced checks and payments for utilities, business credit cards and other operational expenses.
- Responsible for entering and verifying invoices and customer payments into the database system ImagineTime.
- Assisted in quarter-end closing activities such as preparing some journal entries, completing bank reconciliations, and running financial reports.
- Provided review assistance on corporate and individual tax returns.
- E-filed returns as needed and maintained weekly UltraTax software updates on remote laptop.
- Assisted in the recruitment and onboarding of new staff members.
- Monitored office inventory levels and placed new orders as needed.
- Completed and submitted detailed workers' compensation and disability insurance forms and audit paperwork.
- Gathered documentation for in house NYSIF audits.
- Established brokerage and mutual fund direct accounts including employer sponsored plans, IRA's and annuities as well as completed all compliance/due diligence.
- Processed client investment transactions including deposits, withdrawals, transfers, 1035 exchanges and loans.
- Attended seminars to stay up-to-date with available annuity products and changes.
- Managed and processed the company’s two corporate name changes across customers, vendors within a four year period due to change of partnerships.
- Created marketing materials such as brochures, business cards and promotional items.
Executive Asst/Licensed Financial Planning Asst
George N Sucich Associates, Inc.
Hauppauge, NY
09.2003 - 06.2006
- Assisted affluent financial planning executive of 30+ years with all aspects of brokerage and direct fund account establishment and maintenance.
- Processed a high volume of client life insurance policies.
- Handled all word processing and data entry as sole employee.
- Planned outings and events with financial institutions, clients, and business associates.
- Reorganized client base file cabinet system, approximately 30 years worth, 300+ clients, to help obtain a more streamline process of acquiring client data.
Operations Supervisor/Pension Consultant
CBIZ Retirement Plan Services
Syosset, NY
09.1997 - 02.2003
- Supervised 13 processors in a daily 401(k) record keeping environment using an empowerment based management style.
- Completed cash reconciliations and gain/loss calculations on a variety of complex retirement plans.
- Reduced unreconciled quarter end lag by 65% with new procedural approaches.
- Mentored associate consultants to encourage enthusiasm toward tasks and responsibilities which created a friendly team environment.
- Implemented and reviewed plan documents for conversion and start up plans.
Education
Bachelor of Arts - Economics, General Management
University At Buffalo
Amherst, NY09.1997
Skills
- Bookkeeping
- MS Office
- QuickBooks Desktop
- Accounts Payable/Receivable
- Bank Reconciliation
- Leadership
- Office Management
- Operational Management
- Strong written and oral communication skills
- ImagineTime
- FileMaker
- Clover
- AccountantsWorld
- Payroll administration
- Customer service
- Benefits administration
Timeline
Director of Administrative Services
Island Master Locksmith, LLC
05.2024 - Current
VP of Operations/Licensed Financial Planning Asst
Gary Grab & Associates Inc.
09.2013 - 04.2024
Executive Asst/Licensed Financial Planning Asst
George N Sucich Associates, Inc.
09.2003 - 06.2006
Operations Supervisor/Pension Consultant
CBIZ Retirement Plan Services
09.1997 - 02.2003
Bachelor of Arts - Economics, General Management
University At Buffalo