JILL BUTLER
GRIFFIN,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Customer Service Associate
HENRY EYE CENTER
09.2020 - Current
- Managed customer relations and customer service through daily communication and interaction.
- Exceeded service objectives by applying proven customer service and sales best practices.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Worked with other customer support teams to develop consistent and equal high-quality levels of support.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Associate
DOWNTOWN OPTICIANS
Griffin, GA
07.2018 - 08.2020
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
- Planned schedules and workflows based on expected customer demands.
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Coordinated responses for key accounts, using business acumen and attention to detail to balance company and customer demands.
- Surpassed sales goals through implementation of effective marketing strategies.
STAY aT HOME MOTHER
STAY AT HOME MOTHER
01.2004 - 06.2018
Education
High School Diploma -
Griffin High School
Griffin, GA06.1995
MEDICAL CORE TAKEN
Griffin Technical College
Griffin, GA03.2011
Skills
- Invoicing
- Scheduling
- Guest Services
- Cash Handling
- Cleaning
- Customer Relations
- Multi-line phone proficiency
- Spreadsheet management
- Telephone etiquette
- Medical terminology knowledge
Timeline
Customer Service Associate
HENRY EYE CENTER
09.2020 - Current
Customer Service Associate
DOWNTOWN OPTICIANS
07.2018 - 08.2020
STAY aT HOME MOTHER
STAY AT HOME MOTHER
01.2004 - 06.2018
High School Diploma -
Griffin High School
MEDICAL CORE TAKEN
Griffin Technical College
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