Jill Duda
South Palm Beach,USA
Summary
Reliable customer service representative with 20+ years of remote experience. Maintained 97% satisfaction score by resolving issues quickly and efficiently. Have utilized CRM systems like Salesforce and Microsoft Dynamics to manage customer data. Strong communication skills, active listener, and the ability to work independently in a virtual environment delivering high quality, efficient support to boost customer satisfaction and buyer gratification.
Overview
2021
2021
years of professional experience
Work History
Regional Merchandising Manager for Chain Accounts
American Greeting Cards
Albany, NY
- Drive sales and maximize profitability across multiple retail locations by managing product assortments and ensure consistent brand presentation to optimize product availability and promotional effectiveness. Management of personnel that merchandised in-store displays, signage and planograms to attract customers and enhance the shopping experience..
Area Manager, NSO, Retail Operations Manager
Olan Mills
Albany, NY
Senior-level position overseeing multiple retail as well as telemarketing locations. Responsible for maximizing sales, managing personnel, and ensuring high-quality product production. Accountable for balancing financial performance, customer satisfaction, and operational efficiency across a large territory.
Independent Business Consultant
Self Employed Services
USA
10.2010 - 10.2020
- Versatile and results-driven Independent Consultant with a proven track record of partnering with diverse organizations ranging from startups to corporations across multiple industries. From optimizing sales processes and telemarketing strategies to revamping brand design to ROI.
Founder & Visionary
Impex International, LLC
09.1995 - 09.2010
- Pioneering new trends in the gift industry, transforming the gifting market with new innovations.
Education
Bachelor of Science -
Anna Maria College
Newton, MassachusettsBachelor of Arts - Liberal Arts
Rivier College
Nashua, New HampshireSkills
- Customer Service Specialist
- Communications Expert
- Problem - Solving
- Patience
- Empathetic
- Strengthens Client Relationships
- Listens to Customer
- Provides Expert Support
- Time Management
Accomplishments
- Results orientated and decisive leader with proven success leading organizations to effectively exceed revenue and profit goals
- Relationship builder, negotiator and sales strategist with a tenacious ability to build new business, and secure customer satisfaction
- Exceptional mentor and coach with innate leadership abilities to drive productivity and increase revenue
- Adept at market expansion and product visionary, with a strong command of business protocols
- Ability to encompass both hard and soft sales strategies. Expertise in product presentation and customer service
- Utilizes active listening and empathy to address customer concerns, ensuring a positive experience.
- Combines patience, determination and persistence to troubleshoot client issues.
- Supportive professional with a proven track record of effective communication.
Timeline
Independent Business Consultant
Self Employed Services
10.2010 - 10.2020
Founder & Visionary
Impex International, LLC
09.1995 - 09.2010
Bachelor of Arts - Liberal Arts
Rivier College
Regional Merchandising Manager for Chain Accounts
American Greeting Cards
Area Manager, NSO, Retail Operations Manager
Olan Mills
Bachelor of Science -
Anna Maria College