Desired Job Title
Customer Service RepresentativeBank TellerIntake SpecialistCashierWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Buxton, ME, USPortland, ME
Open to relocation: Yes
Open To Work
JILL FITZGERALD
Buxton,ME
Work Preference
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
Spectrum
Portland, ME
10.2012 - 12.2025
- Resolved customer inquiries efficiently, ensuring satisfaction and fostering positive relationships.
- Assisted customers in troubleshooting technical issues, enhancing product understanding and usage.
- Documented customer interactions accurately in CRM systems, improving information retrieval and service quality.
- Collaborated with cross-functional teams to streamline processes and enhance overall service delivery.
Bank Teller
Key Bank
Portland, MI
04.2006 - 06.2009
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.
- Maintained cash drawer integrity through diligent balancing and reconciliation practices.
- Educated clients on banking products
- Valt teller,processed night drop deposits, processed atm deposits
Intake Specialist
PrOP lyrics heap
Portland, ME
08.2001 - 05.2003
- Coordinated client intake processes to ensure accurate data collection and documentation.
- Faitated effective communication between clients and service providers to streamline t
.called applicants to set up appointments . And explain what they needed to bring to appointment
Cashier
Broadway Variety
South Portland, ME
03.1997 - 2012
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to ensure a welcoming environment
Education
Culinary Arts
Southern Maine Community College
South Portland, MEHigh School Diploma -
Portland High School
Portland, ME01-1988
Skills
- Thorough quality assurance
- Professional demeanor
- Financial transaction processing
- Account balance administration
Timeline
Customer Service Representative
Spectrum
10.2012 - 12.2025
Bank Teller
Key Bank
04.2006 - 06.2009
Intake Specialist
PrOP lyrics heap
08.2001 - 05.2003
Cashier
Broadway Variety
03.1997 - 2012
Culinary Arts
Southern Maine Community College
High School Diploma -
Portland High School