Jill Fitzpatrick
Beacon Falls,CT
Summary
At JOANN Fabrics and Crafts, I excelled as a Store Manager, enhancing customer satisfaction through effective team leadership and comprehensive staff training. My expertise in store operations and merchandising, coupled with a talent for mentoring, significantly contributed to a positive and efficient store environment. Skilled in inventory and cash control, I consistently prioritized excellence and safety.
Overview
20
20
years of professional experience
Work History
Model Store Manager
JOANN Fabrics and Crafts
12.2004 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted District Manager with training new Store Managers and Assistant Store Managers
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Education
Master Of Business Administration - International Business
Salem International University
West Virginia05.2014
Bachelor Of Science - Advertising And Promotions
Southern Connecticut State University
New Haven, CT05.2005
Skills
- Retail Operations Management
- Training and mentoring
- Store opening and closing
- Team leadership and coaching
- Store merchandising
- Strategic planning
Timeline
Model Store Manager
JOANN Fabrics and Crafts
12.2004 - Current
Master Of Business Administration - International Business
Salem International University
Bachelor Of Science - Advertising And Promotions
Southern Connecticut State University
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