Jill Gaccione
Hastings
Summary
Results-driven front desk receptionist skilled in elevating patient satisfaction through effective communication and problem resolution. Successfully improved appointment scheduling efficiency, enhancing overall office workflow. Proficient in insurance verification and adept at managing multi-line phone systems.
Overview
18
18
years of professional experience
Work History
FRONT DESK RECEPTIONIST
COMPLETE HEALTH
ORMOND BEACH
02.2021 - 05.2025
- Checked patients in/out, collected copays and deductibles, answered multi-line phone, scheduled/rescheduled patient appointments, scanned, copied, and faxed documents to maintain smooth front desk operations.
- Ensured accurate insurance verification using EMR Athena system to facilitate timely patient care.
- Greeted patients and visitors, creating a welcoming environment at the health center.
- Managed appointment scheduling, ensuring efficient use of clinic resources and time.
- Handled incoming calls, directing inquiries to appropriate staff or departments promptly.
FRONT DESK RECEPTIONIST
YU HO WONG MD
DAYTONA BEACH
10.2015 - 01.2020
- Greeted patients warmly, checked patients in/out, and answered phones to ensure smooth office operations
- Verified insurance, collected copays and deductibles, and scheduled/rescheduled appointments to facilitate patient access to care
- Add measurable accomplishments, such as sales growth, customer satisfaction, profitability increase, or others.
FRONT DESK CLERK
REGENCY INN AND SUITES
ST. AUGUSTINE
05.2014 - 10.2015
- Check guests in/out, answer phones, make guest reservations by phone and via fax, handle customer complaints in a friendly and courteous manner
- Greeted guests warmly and efficiently upon arrival at the hotel.
- Managed check-in and check-out processes for all hotel guests.
- Handled guest inquiries and resolved issues promptly and professionally.
ELIGIBILITY SPECIALIST
SOUTH COUNTY ORTHOPEDICS
WAKEFIELD
01.2007 - 01.2013
- Greeted patients warmly at reception, fostering a welcoming environment and enhancing patient experience., update patient information, collect copays and deductibles
- Answered phone calls and addressed patient inquiries regarding billing and coding, ensuring clear communication and support.
- Developed patient payment plans and verified insurance, facilitating financial arrangements and improving patient access to care.
Education
high school -
Chariho Regional High School
Wood River Junction, RI06-1996
Skills
- Patient interaction and communication
- Phone answering and etiquette
- File organization and management
- Teamwork and collaboration
- Time management and prioritization
- Electronic medical records (EMR)
- Medical scheduling and insurance verification
- Appointment scheduling and coordination
- Customer service excellence
- Conflict resolution and problem solving
- Multi-line phone handling skills
- Friendly demeanor and rapport building
- Document scanning and processing
- Copay collection strategies
- Attention to detail in tasks
Timeline
FRONT DESK RECEPTIONIST
COMPLETE HEALTH
02.2021 - 05.2025
FRONT DESK RECEPTIONIST
YU HO WONG MD
10.2015 - 01.2020
FRONT DESK CLERK
REGENCY INN AND SUITES
05.2014 - 10.2015
ELIGIBILITY SPECIALIST
SOUTH COUNTY ORTHOPEDICS
01.2007 - 01.2013
high school -
Chariho Regional High School