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Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteOpen to relocation: Yes
Open To Work
Jill Havicon
Office /Reception/Customer Service
Orlando,FL
Work Preference
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
Work History
VP of Sales
Majestic Marble & Granite
Orlando, Florida
10.2017 - 05.2026
- Established relationships with vendors and distributors to ensure seamless product supply chain operations.
- Resolved customer complaints regarding sales and service.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Liaised between clients and vendors and maintained effective lines of communication.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Business Development
OHM International
Orlando
09.2011 - 10.2017
- Enhanced customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved issues efficiently and effectively, showcasing strong problem-solving skills.
- Maintained up-to-date knowledge of product and service changes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service/Sales Associate
Ace Granite
Longwood, Florida
01.2008 - 09.2011
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Built relationships with customers to encourage repeat business.
Skills
- Client management
- Customer service
- Billing
- Organizational skills
- Document management
- Supply management
- Scheduling and calendar management
Timeline
VP of Sales
Majestic Marble & Granite
10.2017 - 05.2026
Business Development
OHM International
09.2011 - 10.2017
Customer Service/Sales Associate
Ace Granite
01.2008 - 09.2011