Jill Johnson
Eagan,MN
Summary
At Summit Orthopedics, worked as a Patient Coordinator for nearly 20 years. Working closely with physicians and patients making sure everyone was getting scheduled properly and in a timely fashion.
Worked to improve in patient satisfaction through empathetic engagement and compassion.
Overview
20
20
years of professional experience
Work History
Patient Coordinator
Summit Orthopedics
11.2004 - Current
- Increased efficiency of operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
Education
Medical Assistant -
Iowa Lakes Community College
Estherville, IASkills
- Appointment Scheduling
- Surgery Schedule
- Patient confidentiality
- Triage phone calls, mail, emails
- Schedule meetings
Timeline
Patient Coordinator
Summit Orthopedics
11.2004 - Current
Medical Assistant -
Iowa Lakes Community College