Jill Lee
WAYNESBORO,VA
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional communication skills, honed at Pippin Hill Farm & Vineyards. Proven ability to enhance client engagement and streamline operations, leading to improved team productivity. Adept at event planning and execution, with a focus on creating memorable experiences for clients.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Server
Pippin Hill Farm & Vineyards
08.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Streamlined service preparation tasks to allow team members to focus more attention on guest experience.
- Cultivated warm relationships with wine club members.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Led fun, educational, wine experiences for individuals and groups.
Tasting Room Attendant
Trump Winery
06.2020 - 07.2021
- Handled cash transactions accurately while adhering to company policies regarding discounts, refunds, and exchanges.
- Enhanced customer experience by providing personalized wine recommendations based on individual preferences.
- Increased tasting room sales through engaging and informative presentations of wine offerings.
- Strengthened brand loyalty by maintaining an extensive knowledge of current and past vintages in order to educate customers about the winery''s offerings effectively.
- Streamlined check-out process through efficient use of point-of-sale systems ensuring quick transaction times even during peak hours.
Temp Worker
Robbins Staffing Solutions
12.2019 - 06.2020
- Dental Clinic Front Desk. Served as a reliable source of information for patients regarding appointment scheduling and general office policies. Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Physical Therapy Reception. Applied administrative knowledge and courtesy to explain procedures and services to patients. Accurately processed payments and scheduled follow-up appointments.
- College Book Store Cashier. Assisted customers by answering questions and fulfilling requests. Replenished sales floor merchandise and organized shelves for optimal appearance. Helped customers complete purchases, and locate items.
- Administrative Assistant. Accurately pulled, processed, and documented flagged files for fraud investigations. Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Animal Shelter Attendant
Louisa County Animal Shelter
03.2017 - 03.2019
- Provided timely medical attention for animals through regular health checks and prompt communication with shelter management.
- Got the shelter back on track performing examinations in a timely manner.
- Implemented effective record-keeping systems to track animals'' the movement of animals in and out of the shelter, and record medical procedures performed.
- Cared for physical and psychological needs of animals with regular walks and playtime.
Substitute Teacher, K-12
Fairfax County Public Schools
09.2005 - 06.2017
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Supervised lunchroom and recess activities.
Education
Master of Science - Systems Engineering
Air Force Institute of Technology
Wright Patterson AFB, OH12-1989
Bachelor of Science - Electrical Engineering
George Washington University
Washington, DC02-1985
Skills
- Strong work ethic
- Task prioritization
- Exceptional oral and written communication
- Client engagement
- Attention to detail
- Exceptional customer service
- Goal setting
- Regulatory compliance
- Team collaboration
- Event planning and execution
- Decision-making
Certification
SCRUM master Certification March 2025
Timeline
Server
Pippin Hill Farm & Vineyards
08.2021 - Current
Tasting Room Attendant
Trump Winery
06.2020 - 07.2021
Temp Worker
Robbins Staffing Solutions
12.2019 - 06.2020
Animal Shelter Attendant
Louisa County Animal Shelter
03.2017 - 03.2019
Substitute Teacher, K-12
Fairfax County Public Schools
09.2005 - 06.2017
Master of Science - Systems Engineering
Air Force Institute of Technology
Bachelor of Science - Electrical Engineering
George Washington University
Similar Profiles
Jason SparksJason Sparks
Executive Chef at Chandler Hill VineyardsExecutive Chef at Chandler Hill Vineyards
Ember EastmanEmber Eastman
Event Bartender/Coordinator at Youngberg Hill VineyardsEvent Bartender/Coordinator at Youngberg Hill Vineyards
Timothy GrayTimothy Gray
Cook at Bully Hill VineyardsCook at Bully Hill Vineyards
Rebecca KinsleyRebecca Kinsley
Registered Nurse at University Of Virginia Health SystemRegistered Nurse at University Of Virginia Health System
Delaney KrasnerDelaney Krasner
Resident Director at Suffolk UniversityResident Director at Suffolk University