Jill Lucido
Alliance
Summary
Dynamic Senior Billing Specialist with extensive collections experience at Medic Management Group, recognized for streamlining billing processes and enhancing cash flow. Proven expertise in invoice generation and customer service, coupled with a commitment to professionalism and ethics. Adept at mentoring teams and fostering collaboration to achieve operational excellence.
Overview
17
17
years of professional experience
Work History
Senior Billing Specialist
Medic Management Group
10.2006 - 04.2021
- Streamlined billing processes by implementing new software and procedures, reducing errors and increasing efficiency.
- Mentored junior billing specialists, sharing best practices and fostering a collaborative work environment.
- Improved cash flow for the company by promptly resolving outstanding invoices and accounts receivable issues.
ER Registration Clerk
Alliance Community Hospital
10.2004 - 10.2019
- Streamlined workflow for emergency room staff through accurate data entry and recordkeeping.
- Consistently exceeded performance metrics related to speed, accuracy, and customer service within the ER Registration Clerk role.
- Maintained confidentiality of sensitive patient information, adhering to HIPAA regulations and hospital policies.
- Assisted in the training of new ER Registration Clerks by sharing best practices, offering guidance on hospital procedures, and serving as a role model for exceptional customer service.
- Promoted patient safety by verifying demographic information, allergies, and medication history during initial registration process.
- Managed multiple responsibilities simultaneously while maintaining keen attention to detail in a fast-paced emergency room setting.
Education
West Branch High School
Beloit, OH06.1994
Art Education
Kent State University
Kent, OHSkills
- HIPAA compliance
- Accurate data entry
- Professionalism and ethics
- Adaptability to change
- Invoice generation
- Extensive collections experience
- Expert billing knowledge
- Payment processing expert
- Accounts receivable expertise
- Customer service
- Multitasking and organization
- Customer engagement
- Collections
- Insurance verification
Timeline
Senior Billing Specialist
Medic Management Group
10.2006 - 04.2021
ER Registration Clerk
Alliance Community Hospital
10.2004 - 10.2019
West Branch High School
Art Education
Kent State University